Eric Land

Email: ad23oa@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/ericland/

Phone: 206-***-****

Objective

To provide customers with best practice solution design and system support across multiple Salesforce Cloud implementations.

Summary

Senior Salesforce Administrator for over six years providing successful solutions for multiple clients and partnering with major business verticals to drive business process improvements. I foster strong client relationships created by excellent communication and analysis to provide Best Practice Solution Design.

Certifications

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Experience

Senior Salesforce Managed Services Consultant

SaaS Consulting Group, Austin TX 2 years: Nov 2021 – Dec 2023

-Senior Salesforce Administrator across many different business models with clients including HR Systems, Automotive Marketing, Private Equity and SaaS Products.

-In charge of fostering and maintaining positive Customer Relationships.

-Designed digital transformation solutions in Salesforce for customers using industry best practices for scalability, growth, and performance.

-Managed SaaS Consulting Group’s internal Salesforce implementation.

-Owned, developed and implemented retooling of internal Contract Management system.

-Experience with Service Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, Salesforce Maps, Territory Management, CD/CI tools.

-Best practice Lightning flow design for scalability and performance.

-Error analysis, identification, and break fix solution design.

-Business analysis and client communication including project updates, deliverables and technical documentation.

Enterprise Solutions Engineer II – Salesforce Administrator:

Apptio Inc., Bellevue, WA 4 years: Sept 2017 – Oct 2021

-Responsible for owning and managing the Salesforce Security Model, including user provisioning, licensing structure and extended/customized permissions for an 800+ user instance.

-Primary internal customer relationship lead for all Salesforce requests and incidents.

-Collaborated with leadership to steer projects and maintained multi-level internal relationships.

-Designed and deployed Lightning Flows, Process Builder and Workflow rule automations.

-Managed multiple integrations for third party applications (zAgile Connect, Outreach, Marketo, CVENT, RingLead, Conga, Gainsight, Full Circle and Highspot)

-Maintained Service and Support Portals/Digital Experience Sites

-Proficient with Sales Cloud, Quote to Cash, Lead to Contact/Account/Opportunity flow and customization for various sales processes within the organization.

-Experience with DevOps tools such as GearSet and GitLab for metadata deployment management.

-APEX and Trigger architecture understanding and troubleshooting and light SFDC development experience.

Senior IT Developer: Verathon Medical, Bothell, WA 6 years: June 2011 – Sept 2017

-Acting interim Development Team Lead. Responsibilities Include:

Gather business requirements, creating scope documentation for new systems/tools,

Manage development related trouble tickets via internal KACE system.

-Intimate knowledge of Verathon CMS to ERP order processing procedures and applications.

Update and support corporate P.O.S. (Portal).

Troubleshoot/Update/Maintain existing CMS & ERP (Visual/Global) systems

-Administer and maintain corporate website, including adding custom pages, content and workflow management.

-Corporate SharePoint Admin: Duties: new sites/workflows/security and custom content.

-Developed/implemented custom solution for localization of global invoicing.

-Support for numerous other LOB systems and applications.

Web Developer: NBBJ Design, Seattle, WA 5 years: February 2006 – June 2011

-Manage 800+ user corporate intranet built with classic ASP/ASP.NET and

-Customized corporate SharePoint 2007 front end and custom web parts.

-Built custom .NET library system for managing firm’s extensive media collection

-Built XML Synchronization system for sharing data between two remote systems via FTP

Education

Cascadia Community College, Bothell, WA:

Web Technology Degree (Associate of Applied Science)

Software Programming Degree (Associate of Applied Science)

Member: Phi Theta Kappa Honors Society, National Dean’s List, Honors List

Recipient: Washington Award for Vocational Excellence (WAVE) Scholarship

Co-Chair of Technical Advisory Committee at CCC.

Multiple References upon Request

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