General Manager Building Maintenance
Resume:
Nanette Parton
Branson, MO *****
******************@***********.***
Highly motivated self starter who wants to make a difference and be an asset to your company. Authorized to work in the US for any employer
Work Experience
General Manager
Aum Hospitality LLC /Shreem Capital LLC - Branson, MO May 2023 to Present
I update all documents daily, weekly and monthly, make deposits scan snap in receipts and bills
• making sure all guests receive a high quality of service
• planning marketing campaigns
• planning budgets, setting sales targets and managing accounts
• analyzing sales figures and producing reports
• recruiting, training and supervising staff
• meeting and greeting guests
• dealing with customers’ complaints and other problems
• organizing building maintenance
• making sure that the hotel meets health, safety and security regulations and licensing laws.
• housekeeping issues and staffing
• Handle Choice Central, Medallion and all 3rd party sites
• Reconcile 3rd party sites
• Code and upload invoices
• Handle complaints and issues with staff as well as guests General Manager
Shreem Real Estate Management - Branson, MO
May 2021 to October 2023
I have been General manager of Hotel Serenity Inn on Shepherd of Hills Expy. for the last year duties are maintaining property and training of employees, upkeep of Maintenance of property. Dealing with Guest issues.
I update all documents daily, weekly and monthly, make deposits scansnap in receipts and bills
• making sure all guests receive a high quality of service
• planning marketing campaigns
• planning budgets, setting sales targets and managing accounts
• analyzing sales figures and producing reports
• recruiting, training and supervising staff
• meeting and greeting guests
• dealing with customers’ complaints and other problems
• organizing building maintenance
• making sure that the hotel meets health, safety and security regulations and licensing laws.
• housekeeping issues and staffing
for past four months i have managed two hotels and completed renovations at one of the hotels. XManager
Concept Hotel Group - Branson, MO
2022 to June 2023
I have managed same hotel for 3 years through 2 ownership changes. I update all documents daily, weekly and monthly, make deposits scansnap in receipts and bills making sure all guests receive a high quality of service planning marketing campaigns
planning budgets, setting sales targets and managing accounts analyzing sales figures and producing reports
recruiting, training and supervising staff
meeting and greeting guests
dealing with customers’ complaints and other problems organizing building maintenance
making sure that the hotel meets health, safety and security regulations and licensing laws. housekeeping issues and staffing
Developing Opex plans
And through 3 rounds in inspections for licences
Onsite Manager
Hospitality LLC - Branson, MO
March 2019 to May 2021
I am onsite manager. I manage 88 rooms and effectively check-in and check-out guests. I train front desk. Arrange maintenance calls and do all reports for the management and owners. I check emails and all bookings online to keep up with all guest feedback. I maintain all cash drops and after hours calls. Guest service and customer care is my priority.
Busser
Godfather's Pizza - Branson, MO
August 2018 to August 2018
Deeding
Transfers LLC - Branson, MO
2010 to April 2017
- Branson, MO October
2010 to April 2017
I typed and processed documents and sent them off to clients for signatures then sent to county for recording then to resort or clients for transfer. Customer care and service was number one priority Owner and Operator Strafford
Sports complex - Strafford, MO
Reservationist
State directors for USSSA
February 2002 to October 2010
February 2002 to October 2010
Organized and operated four field complex with concessions and front office and web design. I ran leagues and tournaments for baseball and softball. Also had Mighty Might Football in fall. State directors for USSSA guests with reservations or whatever
Front Desk
Reservationist
Education
High school diploma
Branson High School
Skills
• Skil ls
• Microsoft Office
• Customer Service
• Front Desk
• Front Office
• Guest Service Reception
• Phone Etiquette
• Customer Service Assessments Front Desk Agent (Hotel) -- Expert February 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https:// share.indeedassessments.com/ share
• to
• profile/9ad9a3bfdaceb9f11214cd6c63c62b34eed53dc074545cb7 Customer Focus & Orientation
-- Highly Proficient February 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• profile/ e91e33442b39a6752225c71e95e9303beed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
• Night Audit
• Multi-line Phone Systems
• Word Processing
• Clerical Experience
• Typing
• Cash Handling
• 10 Key Data Entry
• Microsoft Outlook
• Office Management
• Multi-line phone systems
• Property management
• Data entry
• Personal Assistant Experience
• Payroll
• Load & unload
• Loader operation
• Accounts Receivable
• Administrative Experience
• Accounts Payable
• Sales
• Accounting
• Management
• Analysis skills
• Microsoft Office
• Organizational skills
• Customer service
• Communication skills
• Clerical experience
• Accounts receivable
• Front desk
• Cash handling
• Negotiation
• Payroll
• Account management
• Supervising experience
• Accounts payable
• Cash register
• Personal assistant experience
• Interviewing
• Guest services
• Property management
• Recruiting
• Load & unload
• Data collection
• Typing
• Office management
• Marketing
• QuickBooks
• General ledger accounting
• Hotel experience
• Project management
• Web design
Certifications and Licenses
Driver's License
Assessments
Spreadsheets with Microsoft Excel — Proficient
January 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Branson Lodging Association
May 2022 to Present
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