Customer Service Case Manager
Resume:
Porche' Lawrence
Team player with people skills and a friendly positive attitude. Experienced customer- oriented individual with strong work ethic
Cincinnati, OH 45242
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
volunteers of america veterans center - Cincinnati, OH January 2023 to Present
assist Veterans with finding employment
Licensed Realtor
Coldwell Banker - Cincinnati, OH
March 2017 to Present
Education
Associate in Science (AS) in Information Technology Brown Mackie College-Cincinnati
September 2011 to September 2013
Skills
• Phlebotomy (Less than 1 year)
• Customer service
• Venipuncture
• Customer service (10+ years)
• real estate (5 years)
• Property leasing (5 years)
• Microsoft Word (8 years)
• Data entry (10+ years)
• Phone etiquette (10+ years)
• Laboratory Experience
• Property Management
Certifications and Licenses
Certified Phlebotomy Technician (CPT)
July 2022 to 2024
Medical professionals who work in medical labs, taking blood samples from patients and adequately labeling them with their information. Conduct a wide range of tests to identify underlying conditions to assist Doctors with diagnosis and patient care.
• Developing and determining the best collection methods for specific patients, such as infants or elderly patients.
• Preparing areas where blood will be drawn and ensuring the area is safe and clean after blood is drawn.
• Collecting blood samples and labeling the vials with the patients' names and the dates.
• Transporting blood samples to the laboratory for testing.
• Ensuring proper packaging and storage for the preservation of blood for donations.
• Checking patients for health issues like diseases, bacteria, and cholesterol, monitoring vital signs, and checking blood pressure and heart rate.
• Keeping your phlebotomy cart or station well-organized and following infection control and sanitation standards.
• Answering patients' questions on collection techniques and providing additional resources if requested.
• Remaining friendly, courteous, and sympathetic and keeping patients calm during blood collections.
• Preparing and cleaning the laboratory area, maintaining inventory, preparing blood samples for various tests and procedures, and possibly centrifuging blood samples. Real Estate License
September 2017 to Present
• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
• Determining clients’ needs and financials abilities to propose solutions that suit them
• Performing comparative market analysis to estimate properties’ value
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