Customer Service Front Office

Deborah M Ho

510-***-**** M – ********@*****.*** – Manteca, CA 95337

Internal

Professional Summary

I am a highly motivated individual who produces quality work. I am self learning and able to complete assigned tasks with minimal direction and instruction. I inherently have a collaborative spirit and enjoy very much being a part of a team. I have optimal communications skills. My strength is organization and time management as I am a wife and mother.

Skill Highlights

Strong verbal/written

communication and

presentation skills

Able to handle multiple

tasks at any given time

Ability to form partnerships with

cross-functional teams

Ample experience in Customer

Facing environment

Knowledge of Microsoft Office

Suite

Bilingual- Spanish

Professional Experience

Application Processor

Pacific Gas & Electric Company, San Francisco, CA Jan 2021 – Feb 2021

Processed Energy Efficiency Applications for Residential Rebates Front Office Representative Nov 2011 – Sept 2015

Bancroft Dental, San Leandro, CA

Worked directly with patients for appt scheduling and follow up

Managed and organized patient scheduling for twelve doctors

Processed payments and insurance billing

Lead patient introductory sessions upon arrival

Business Owner Aug 2001 – Feb 2011

Invent Help, San Bruno, CA

Collaborated and complied with Patent Attorneys, Federal Trade Commission Agents

Recorded and submitted Inventions for market launch, advertising, distribution

Worked with clients through documentation process for invention recording and preparation services Sales Representative

Gilroy Toyota, Gilroy, CA

Worked with customers to determine best vehicle fit

Closed the sale of vehicles

Organized and completed documentation for customer and company Education and Training

General Education: Gilroy High School June 1992

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