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High School Customer Service

Location:
Houston, TX
Posted:
January 25, 2024

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Resume:

JUAN CARLOS CASTILLO

Manvel, TX ***** 832-***-**** ad23kl@r.postjobfree.com

PROFESSIONAL SUMMARY

Aspiring to enter the IT field with 6 years of experience in computer repair. Able to do diagnostics and repair hardware and install software amongst many other things. Committed to long-term success through well- rounded education. Equipped with extensive background in versatile education environments. Competent at performing independently or as member of a team.

SKILLS

• networking

• Technical and Computer Proficiency

• Bilingual

• Computer Repair

• System Administration

• Intermediate experience in Python

• Customer service

• IT Hardware Support

• Troubleshooting

• Cybersecurity

• Lan

• Active Directory

WORK HISTORY

ESL Instructional Aide (Shadow Creek High School, 7/2023-current) Alvin ISD

• Compiled, maintained, and filed reports, records and other documents required by school and district.

• Shared important information with students concerning upcoming assignments and tests.

• Managed time efficiently to complete all tasks within deadlines.

• Evaluated and recorded various aspects of students' progress and reported information to parents.

• Mentored and tutored individual students needing additional help.

• Repaired technology equipment whenever possible

ESL Instructional Aide (Manvel High School, 10/2021 – 06/2023 Alvin ISD – Manvel High School

• Compiled, maintained and filed reports, records and other documents required by school and district.

• Shared important information with students concerning upcoming assignments and tests.

• Managed time efficiently in order to complete all tasks within deadlines.

• Evaluated and recorded various aspects of students' progress and reported information to parents.

• Mentored and tutored individual students needing additional help.

• Repaired technology equipment whenever possible

Special Education ARD Clerk, 02/2021 - 10/2021

Alvin ISD – Different Campuses

• Supported staff on special assignments and ad hoc projects.

• Reviewed files, records and other documents to obtain information to respond to requests.

• Input data into spreadsheets and databases.

• Scheduled meetings and appointments.

• Scheduled over 7 ARD meeting per day

ESL Clerk(Shadow Creek High School, 01/2018 - 02/2021 AlvinISD – Shadow Creek High School

• Utilized data to inform instructional decisions and personalize learning.

• Designed regular learning assessments and used performance analysis to improve training outcomes.

• Established and maintained professional relationships with students, staff, parents and community members.

• Supported students in development of skills and strategies to become independent and successful learners.

• Managed course grade book and schedule of activities to direct students' learning progress.

• Helped and often times translated the English language to the students that were new to the country SPED/Bilingual Instructional Aide, 08/2014 - 12/2017 AlvinISD – Don Jeter Elementary

• Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.

• Alerted instructor to student behavior or issues requiring intervention.

• Monitored student classroom and outdoors activities to promote student safety.

• Assisted teachers and worked individually with students who have the need of more assistance in a particular subject.

• Oversaw class of students in absence of instructor.

• Maintained positive attitude and affirmatively communicated with each student.

• Verified classroom operations and curriculum complied with students IEP standards. EDUCATION

Bachelor of Science: Information Technology- Administration and System Management Project Management, 12/2022 minor- Cybersecurity

University Of Houston-Clear Lake - Clear Lake

Associate of Arts: Computer Information Systems, 05/2016 Alvin Community College - Alvin, TX

LANGUAGES

Spanish

Native or Bilingual



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