Program Manager

NAREN MANGTANI, PMP, CSCP, SAFe SA

St Paul, MN • 503-***-**** • *************@*****.***

PRINCIPAL PROGRAM MANAGER

Program & Portfolio Manager • Product Manager • Team Manager • Financial Management ($35MM/year)

20+ years of experience • Large Scale Implementations (250+ resources) • C Level Reporting • Servant Leader

CERTIFICATIONS

Project Management Professional (PMP) – Since 2009

SAFe Scaled Agilist (SA)

IC Agile – Product Management (ICP – APM)

IC Agile – Leading with Agility (ICP – LEA)

IBM – Introduction to AI

Pendo – AI in Product Management

APICS Certified Supply Chain Professional

ASCM Supply Chain Technology Certificate

WORK EXPERIENCE

Daugherty Business Solutions June 2022 - Present

Principal, Program Management

Supported E2E flow covering four large greenfield programs from Warehousing, Pharma Portals, Rebate Engine, and Revenue Management. Developed and standardized processes and artifacts across all teams.

Managed the Daugherty Solutioning and Delivery teams and owned all upstream backlog of features.

Reviewed the entire process and developed new Jira workflows and metrics-based reporting dashboard.

Developed centralized quarterly planning for several teams, while also establishing process for flow of new requirements impacting several teams. Inherited a 2-year-old program and brought major improvements within a few months, and developed strategic and delivery roadmaps.

Led the solutioning and planning workshop for next fiscal year, developing several different options and a structured approach to derive and present the favorable option.

Part of the AI competency group and assisted the Learning Solutions team to develop AI coursework

UnitedHealth Group Aug 2013 – June 2022

Lead Program Manager

●Led several different portfolios comprised of multiple programs and projects, established program structure, setup Agile processes, and coached and mentored technology and product teams on scrum methodology.

●Managed the largest modernization initiative involving over 14 different workstreams, 5 Program Managers, 15 scrum teams, and several more external product teams.

●Established financial processes, reduced variance by 50% for a new acquisition, and was regularly within 10% budget variance for all programs.

●Partnered with business and technology leadership to establish strategic and short-term product roadmaps.

●Identified KPI’s, developed reports and dashboards to track, measure, and report on progress.

●Developed and maintained business and technology relationships across the different product areas, resolved conflicts with teams, reviewed and negotiated prioritizations.

●Solutions involved rapid process automation (RPA) to develop user configurable tasks using Drools (BRM), machine learning to validate claims data, and deep learning for claims processing and appeals and governance.

University of Minnesota Apr 2012 - July 2013

Sr Program Manager

●Assumed a consulting role for Office of the Vice President of Research/IT), leading multiple projects, to identify, analyze and design the most optimal solution for each of the projects.

●Interfaced with several business units on multiple projects, understanding current state and pain points, and developing the most optimal future state based on technology/skill limitations.

3M Mar 2011 - Apr 2012

Lead Business Systems Analyst

●Served as part of the highest priority program initiated by the CIO’s office to ensure global PCI compliance while managing multiple projects. Received special recognition for the successful rollout of the first PCI conversion.

●Analyzed the EDI Ordering process (EDI 850) to develop a PCI compliant solution (a PCI compliant EDI solution did not exist in any industry at the time).

●Developed and implemented a PCI compliant solution by being involved in meeting with business units globally, understanding current business and system processes.

●Analyzed and designed the integrations of multiple systems to the primary credit card system to achieve PCI compliance, including system configurations, server builds, and deployments.

Schwans Jan 2010 - Mar 2011

Lead Business Analyst

●Served as the Business Systems Analyst for the Home Services business unit (the largest business group in Schwans) for overall improvement of the demand planning process as part of Manugistics upgrade.

●Functioned as the Product Lead for the Gift Card Project that was developed from the ground up, leading the requirements, analysis and design sessions with internal technology.

●Led the requirements, analysis, and design effort to develop a Payment Gateway system including developing functionality to save customer's card on file.

Hewlett Packard May 2009 - Dec 2009

Project Manager

●Implemented a complete program structure (Change Management, Risk Management, Communication Plan, Governance and Status calls, daily updates, etc.)

●Led 3 engineering teams/systems analysts, and collaborated with UAT, Support, Process teams. Received letter of appreciation from CHRO for successful completion of first Release.

Compuware Corp. Apr 2007 - Apr 2009

Lead Business Analyst

●Structured and streamlined the business analysis practice by documenting best practices, and creating templates, career path documents and handbooks.

●Project Manager/Lead Analyst for GENCO Supply Chain – Reverse Logistics; led implementation projects for CVS, Walmart, Target.

Intel (Comsys) Mar 2006 - Apr 2007

Business Analyst

●Developed functional specifications and created sequence, state, and activity diagrams.

●Provided regular vendor status updates to senior management which determined monthly client payments and future business.

Prior Experiences: NEWA (Comsys), QA Analyst; Nike - SCM, Business Analyst; ConAgra Foods (Manugistics SCM), Business Analyst; Michelin, Supply Chain Analyst Intern

EDUCATION

Clemson University, Clemson, SC 2004

Master of Science, Industrial Engineering

Wharton School of Business 2022

Executive Management Program

TOOLS & TECHNOLOGIES

Rally, Jira, Confluence, MS Project, Smartsheet, Trello, Lucid Chart, Miro, Oracle, Informatica, Tableau, Business Objects, AWS, Google Cloud, ADO, Visio, Figma, Manugistics, SAP, Salesforce, FinOps, RPA, ML, LLM, AI, PPM, Essbase Hyperion, BRM – Drools, ERP

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