Salesforce developer

Harshitha A

Email id: *************@*****.***

Number: +1-651-***-****)

Professional Summary

Salesforce.com Developer with 8+ years’ experience in administering, configuring, and customizing requirements / business analysis, implementation, data migration and support of Salesforce CRM.

Experience with SFDC development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

Work on Salesforce.com based development enhancements and implemented Lightning applications from scratch.

Managed Salesforce.com Org with very large number of Salesforce users.

Strong administrative experience with creating users, roles, profiles, Page Layouts, permission sets validation rules, Email Services, workflows and approval processes.

Experience with Lightning App Builder (Salesforce 1) implementing new applications based on Lightning to ensure compatibility of the app in mobile, tablet, and desktop versions.

Develop Lightning Component Framework and built Lightning component using Lightning Web Components and Aura Framework.

Experience in designing, configuring, and implementing Partner Community Portals in Salesforce to collaborate and engage with external partners, distributors, and resellers

Extensive experience in designing custom objects, custom fields, page layouts, custom tabs, custom reports, report folders and report extractions to various formats.

Experience in web technologies like HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.

Salesforce Lightning Process Builder, Lightning UI / UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.

Proficient in dealing with functionalities related to Sales Cloud and Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud.

Very Good Experience in Lightning experience such as building Lightning Components, Lightning Events, using Lightning Base Components, Lightning UI components, Lightning Web components Experience with SFDC service console, customer portal, case management, knowledge base, customer communities and service account management.

Worked on complex integrations with Salesforce with involves huge data transactions and data truncation.

Worked on data masking and data encryption using crypto utils in Apex classes.

Experienced in handling multiple applications & integrations with salesforce in multiple projects

Review, adjust, and write Apex and VisualForce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

Experience writing SOQL and SOSL queries.

Proficiency in installing App Exchange applications and automation testing and lightening framework.

Excellent knowledge in API’s principles and salesforce API’S and work effectively and develop dashboards.

Experienced in building multiple applications using Restful API by interacting with different databases, implementing frontend and backend services using Micro Services Architecture

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Marketing Cloud, and Communities and Chatter.

Technical Skills

Salesforce.com

Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools

Salesforce LWC, Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IO,

Data Import Wizard, Workbench, Sandbox and Production, Sand box testing,

Salesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mass Delete, Apttus, Steel Brick, Informatica etc.

Visual Force:

Standard Component Library, Custom components, Visualforce Remoting, Visual Force Remote Objects, AJAX capabilities, Visual Force templates, Standard controllers/controller extensions

Languages

Apex Language, JAVA, C, Unix-shell scripting, Ruby on Rails, SOQL, SOSL, Heroku.

APEX

Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies

HTML, XML, CSS, PHP, JavaScript, Angular JS, jQuery, JSON, Bootstrap.

Professional Experience

United Health Group, MN March 2021-Present

Sr Salesforce lightning developer/Admin

Descirption : As a Salesforce Developer in the healthcare domain, I have been instrumental in the development of a specialized web application focused on a hearing aid accessory. Tasked with understanding and translating the unique requirements of healthcare professionals and product managers, I have played a key role in the custom configuration of Salesforce objects, fields, and workflows to manage critical data associated with the hearing aid accessory. UHG operates a comprehensive system where sales orders and purchase orders are generated, primarily in the context of service purchase orders related to hearing health. Patients visit hearing doctors (providers) for tests and prescriptions of hearing aids, leading to the creation of opportunities that involve patients, providers, and associated products. Once a decision is made to purchase a product, providers initiate orders. Notably, the client engages with United Health Care Hearing, ensuring payments to providers for checkups and manufacturers for supplied products. The payment structure involves compensating providers for services and manufacturers for products, ultimately culminating in the creation of purchase orders. The provider portal is utilized for product management, while sales orders signify a commitment to proceed with a purchase. The process then involves United Health Care Hearing and the subsequent generation of purchase orders, with payments directed to both doctors and manufacturers. This intricate system is further facilitated by a third-party system responsible for executing payments, supported by an extract mechanism.

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Proficiency in customizing Partner Community portals to match branding and user experience requirements, including custom themes, layouts, and branding elements.

Setting up role-based access control within Partner Community to ensure that partners have appropriate access to data and features while maintaining security.

Agile Development Methodology was followed for the implementation

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Developed various Custom Objects, Tabs, validation rules, formula fields.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Used HTML and CSS in Velocity cards and consoles for the design of various medical plans based on county and state information.

Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.

Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.

Perform SFDC administration function to support CRM operational process through automation process.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Developed business documents for Salesforce.com Custom objects.

Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Integrated Salesforce with external Master data using SOAP and REST API

Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Created Salesforce application with best practice of SFDC architecture and CRM insurance business model

Communicate with product managers, internal clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment

Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

Provide system administration support of the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Participate in the planning/analysis of business requirements for system changes and enhancements.

Project management and development for Mobile online banking app, Salesforce, Content Management System (CMS), web analytics, system integrations.

Collaborate inter-departmentally to identify business needs and translate them into technical solutions.

improvement operations to ensure compatibility with evolving mission requirements

Expertise with Salesforce development tools and techniques including the APEX language, Lightning Experience, Force.com custom development, triggers, controllers, Force.com JSON, SObjects, SOQL, SOSL, Chatter APIs, outbound messaging and creating Visual Force pages.

Build interface integrations between Salesforce and external applications using REST, SOAP, APIs, and Single Sign-On

Migration of changes from development to test to production environment(s) using Jenkins.

Manage risks and issues with cross dependencies with other teams.

Communicate effectively with internal teams and client to address technical designs and defects.

Environment: Saleforce.com CRM, CMS, Force.com platform, Apex Classes, Lightning, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Apttus CPQ, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

Apple, Santa Clara, CA July 2018- March 2021

Salesforce Lightning developer/Admin

Description: Apple Account Planning and Management is the customized Salesforce CRM that is used by internal stakeholders, business partners and users of different support teams to enhance the business within Apple. The responsibilities that I have upon me are interacting with Business Partner and Stakeholders to understand the business requirements and work either independently or with support teams to meet the requirements within a predefined SLA, manage data migrations including planning, data cleaning, mapping and data import using data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard. Creation of new users, Creation of Reports on Standard and Custom Objects and Creation of Custom Objects & fields. In the customization, I have worked on Apex triggers, LWC and lightning flows, Triggers for various functional needs in the application.

Responsibilities:

Developed Lightning components to build various functionalities.

Developed Apex classes for various functional need in the application.

Created Lightning web components using new LWC Framework.

Consumed REST services and displayed it on LWC.

Experienced in automating business processes using Flow Builder and Lightning Process Builder Created custom events for child to parent communication in LWC.

Used LDS and wire adapters like Lightning / UI API for creating forms, records in LWC.

Designed complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to Support the application confined to Governor Limits.

Developed the functionalities using the flows.

Managed leads, opportunities, and deal registration processes within the Partner Community, streamlining partner-driven sales activities.

Worked on optimizing the performance of Partner Community portals to ensure a smooth and responsive user experience.

Developed the Batch process to check the conflict of interest related functionalities.

Debugged and improved the performance of Lightning component by using LDS.

Improved LWC performance by following some of the best practices.

Made use of conditional rendering and iteration while creating lightning web components.

Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, person accounts, cases, and solutions.

Experience In Integrating several external web systems with salesforce using REST.

Involved in end-to-end testing and gathering feedback from business users.

Developed custom user notifications utilizing Platform Events, while Integrating with third party systems.

Worked with Dynamic Apex to access Objects and fields, execute dynamic SOQL, SOSL and DML queries.

Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.

Worked as part of Integration team to improve the performance of Data loads.

Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.

Involved in Working with Standard Salesforce features like Objects, Flows, Record Types.

Ran weekly code reviews to make sure the best practices are implemented and test classes are covered up to the standards.

Used Aura Framework to develop Lightning components.

Created multiple Lightning components and converted some of the Aura components to LWC, added CSS and design parameters that makes the Lightning component look and feel better.

Experience in creating detailed process documentation and deployment process on issues for future follow ups.

Co-ordinated and transfer knowledge to the offshore team.

Worked on CSS Background, CSS Margin, CSS Sprites, CSS Positioning, CSS Text, CSS Border, CSS Padding, CSS Table, Pseudo Elements & Classes and CSS Behaviors in CSS.

Used custom metadata type for various functional needs.

Deployed the solutions from developer sandboxes to QA, UAT and Production as required which enables different teams to work on the application.

Documented the Technical Design Documents and all implementations.

Worked on integrating salesforce with Web / ERP systems by developing custom Apex RESTful web service classes and outbound calls to external system using native salesforce Http classes and methods.

Worked with various teams across the project.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Good guidance of Analytics reference documents from salesforce to understand the new implements in Einstein Analytics and using the Arithmetic and logic operatiors in SAQL and XMD json.

Environment: Salesforce.com, Force.com, Apex classes, LWC, Data, Service Cloud, GitHub, Controllers, Visual force Pages, GitHub, jQuery, XML and Triggers, Apex triggers, SOQL, SOSL, Visualforce pages, Lightning apps, Lightning components, Sites, Lightning Design System, Aura Framework, Standard & Custom / Extension Controllers, Batch Jobs, Schedule Jobs, Web Services, REST, SOAP, Process Builder, Data Loader, Workflows, Import Wizards.

Walmart, CA January 2016 - June 2018

Sr. Salesforce Lightning Developer / Admin

Description: Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States. The inventory management part of Walmart is being managed in salesforce and has different organizations like seller, distributors and franchises from which we get products to sell on Walmart. The project mainly focused on migrating from FPX (Fire Pond) CPQ to Apttus CPQ for managing the sales processes.

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Wrote SOQL and SOSL queries.

Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.

Created customized UI as per the client and application requirements using LWC and Aura Components.

Setting up Service cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.

Implemented Campaign Management, Leads Management, Accounts Management, Contacts Management, Opportunities Management and Cases Management

Implemented service cloud, web to case, email to case, Live chat and Answer Bot.

Implemented Macros and automated workflows for the agents.

Implemented Article management and maitaning knowledge base.

Implemented queues and algorithms like round robin for assigning cases to the service agents uniformly.

Agile Development Methodology was followed for the implementation.

Worked on several devops tools such as autoRabit, github, bitbucket, copado, changeSets, GearSet, Ant migration tool for the deployments for end-to-end release management.

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Developed various Custom Objects, Tabs, validation rules, formula fields.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Managed and maintained Marketo marketing automation platform.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Worked on sales and marketing cloud.

Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.

Building complex and reusable components in Vlocity.

Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus CPQ, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.

Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Plan community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure).

Implement release management process like Build Automation Software and version control system like GitHub which triggers build automation in Jenkins.

For Billing we used Financial force which dealt with all the pricing related activities like invoicing.

Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and Native Android iOS and windows app with the mobile SDK, design and run massively.

Developed VF components in mobile apps.

Environment: Saleforce.com platform, Apttus CPQ, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow and Approvals, Reports, Lightening design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Centene Corporation, St. Louis, MO April 2014 - December 2015

Sr. Salesforce Developer / Admin

Description: Centene Corporation is a publicly traded and managed care company based in St. Louis, Missouri. It serves as an intermediary for government-sponsored and privately insured health care programs. It has a Health care related web application. It contains the details of doctors, patients and their insurance policies. The main aim of this application is to provide global access to their patients, doctors and the other people who are involved in this. So, the patients can access their medical report and some other reports concerned to them and the doctor can access the details of his patient.

Responsibilities:

Developed various Apex classes, Controller classes and Apex Triggers, Batch classes Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process,

Created Workflow rules and defined related tasks, email alerts, and field updates.

Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation, and formula fields to the custom objects.

Experience in working with Apttus Configurations, Admin, and CPQ Console and Custom settings.

Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis.

Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.

Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.

Created email templates and inbound emails using Visual Force for clients and customers.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Implementation of Data Loader for loading the data.

Performed data cleanup and / or Data migration to / from salesforce.com.

Merging of Salesforce instances.

Developed business documents for Salesforce.com Custom objects.

Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Integrated Salesforce with external Master data using SOAP and REST API.

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Worked in Salesforce Sales and Service cloud implementation.

Provided the training to Business users about the system.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Lightning, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Apttus CPQ, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

SEI Investments, Oaks, PA July 2013 - March 2014

Salesforce Developer / Admin

Description: SEI Investments Company, formerly Simulated Environments Inc, is a financial services company The company describes itself as "a global provider of investment processing, investment management, and investment operations solutions." The primary focus of our project was to develop web application that would accept applications from consumers and process them and provide a rough estimate on claims.

Responsibilities:

Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

Experienced working in Cross-functional teams, identifying business requirements and supporting sales / marketing efforts.

Experienced In salesforce.com development using Apex class, Apex Triggers, visual force pages, Integrating using REST querying using SOQL,SOSL asynchronous APEX using Batch class scheduler, Apex future methods

Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.

Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation rule, upgrade installation.

Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit the needs of the application.

Worked on Validation Rules, Workflows, and approval processes.

Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.

Authored and supported Functional Requirements Documents (FRD) and Business Requirements Documents (BRD).

Advanced Activity diagram and Business Use Cases by Visio for the unimproved understanding of the user community.

Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.

Defined email alerts, related tasks, and field updates to automate various manual processes and generated workflow rules.

Environment: Salesforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, HTML, CSS, Sandbox, HTML 4.01, Java Script 1.8, Eclipse IDE Plug-in, Information Demand.

Contact this candidate