Hector Berlanga 214-***-**** Frisco, TX

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BILINGUAL ACCOUNT MANAGER

Global Accounts Customer Success Key Client Portfolios High performing business development professional with over 10 years of strategic account management experience. Proven track record of successfully directing multiple operations during periods of change and significant growth. Adept bilingual communicator skilled in building strong relationships and ensuring long-term client success. Organizational Development Strategic & Operational Planning Advertising & Promotions CRM Public Relations Product Introduction Quality Assurance Profit & Loss Analysis Budgets Cross-functional Teams Bilingual Spanish Professional Experience

United Healthcare Richardson, TX 2019 – Present Strategic Account Executive

Accountable for strategic sales and support for large employer group accounts of 51-150 members in the North Texas market acting as strategic advisor for fully insured and self-funded benefit plans. Manage relationships with brokers, underwriters, and clients to meet healthcare goals and grow new and existing lines of coverage for Dental, Life, Vision, and Disability Insurance while maintaining a renewal persistency of over 85%. Regional Field Account Manager

Oversaw the overall service experience for North and Central Texas market clients serving as key liaison between the customer and the broker / employer service organization, monitoring service issue resolution and educating customers and their employees.

YourCause Plano, TX 2018 – 2019

Senior Account Manager

Served as primary contact for 10 key accounts with $800k in revenue, ensuring client satisfaction and retention. Maintained accurate customer database. Acted as liaison between clients and all internal departments. Atradius Trade Credit Insurance, Inc. Plano, TX 2017 – 2018 Regional Account Manager

Acted as key point of contact for 90+ accounts with $4M in premiums across Texas and surrounding states. Maintained master corporate client database and ensured accurate implementation of new and changing policies. Priority Pass Plano, TX 2013 – 2017

Global/National Accounts Manager

Directed Corporate Accounts Programs as primary communications contact for 90+ accounts with $2M revenue. Developed trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. Delivered timely and accurate solutions to meet customer objectives, leveraging monthly and quarterly initiatives for clear communication. Handled forecasting and tracking of account metrics and identified future growth opportunities within territory. JP Morgan Chase Bank Plano, TX 2007 – 2013

Licensed Small Business Specialist

Managed all small business accounts under $2M, focusing on loans, credit cards, and online banking. Fostered customer relationships through strategic needs identification, opportunity development, and cross-selling. Technical Skills

MS Office Suite Salesforce Solaris

Education

Bachelor of Arts Southern Methodist University