Data Entry Tech Support

Adrianna Thomas

**** ********** *** *******, ** *8222

Mobile: 210-***-**** Residence: 210-***-****

************@*****.***

Obtain a legal assistance position with your firm in order to achieve the goal of becoming a valuable resource and expert within this field. Dedicated professional with experience of handling phone calls, maintaining databases, and Compiling reports & records. Possess extensive background using computers and related programs. Hands on experience in developing correspondence and assisting office managers.

AREA OF SKILLS AND PROFICIENCY INCLUDE.

Communication Skills, Management. Microsoft Word, Excel, PowerPoint, Email, Crystal, ITCCS and E-Sped, Type 40 WPM, Legal Research, Westlaw and Clio Software, Data Entry, Established rapport with people of all ages, cultures, and beliefs. Instructed other staff to become familiar with policy and operations. Developed solutions as part of a quality management team. Helped prioritize work schedules and delegated assignments. Dealt tactfully and effectively with difficult/agitated customers. Assisted in establishing a successful structure for a growing company. Detail-minded with a good eye for balance and organization. Valuated potential and active trouble spots involving staff, customers, and businesses. WORK EXPERIENCE

OCTOBER 2021- PRESENT HARLAND CLARKE

TECH SUPPORT FOR CREDIT UNION OF TEXAS - NAVIGATIONAL SUPPORT FOR NEW PLATFORM

OUTBOUND SALES CALLS FOR REGIONS BANK

UPDATING INFORMATION FOR WILL AND TRUST ACCOUNTS FOR BANK OF AMERICA NOVEMBER 2019- SEPTEMBER 2021 RECON MR (RESEARCH MARKETING)

RESEARCH QUESTIONS

SURVEYS INTAKE FOR CUSTOMER

HEALTH AND POLITICS ISSUES

March 2016 – October 2019 IBEX Global

Service Customer for Famers Insurance

Provided wide range of tech support for clients and resolved issues at a 90%

Assess customer needs

EDUCATION

November 2019

Paralegal Certificate Program, Center for Advanced Legal Studies – October 2018

Master of Science in Education, Walden University

December 2005

B. A. Paralegal Studies, Grambling State University – Minor: Mass Communications; Para-Educator Certification HONORS/COMMUNITY ACTIVITIES

Top Ladies of Distinction Inc.

Bowden Chapter of Business and Professional Women

Sigma Gamma Rho Sorority Inc. -Co-Rhoer Advisor, Epistoleus 2014-16, Anti-Grammateus -2007

Ms. Black San Antonio Co-Ed 2017 -Plateau Higher Education REFERENCES: PROVIDED UPON REQUEST

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