Customer Service Advisor

Jenny Mehmet (********@*****.***)

Experience

WEBHELP (LeasePan – Lease vehicles) April 2022 ongoing.

Senior Customer Service Advisor

Introducing a Training Platform for new staff

England for a week of training with the customer

Dealing with the Companies/Public daily correspondence and calls.

Dealing with DPA Issues - If the customer advises DPA has happened – Investigate and inform the customer of the outcome.

Advising customers of when they will receive their refund. Issuing Refunds in SAP.

Dealing with Complaints and issuing Vouchers as a goodwill gesture.

Advise when the new Vehicle will be delivered.

Sending out Invoices and Statements from SAP and explaining the statements and invoices.

Dealing with excess Mileage and explaining the figure.

Dealing with wear and tear of the vehicle – Charges to the customer if damaged.

Personalized number plate – advise of the procedure to the customer and the fee.

Dealing and sending Fines to the customer.

Confirming Tax/MOT and insured on the Vehicle.

Dealing with any accidents that might happen with the Vehicle.

Research and implement new procedures.

Inbound and Outbound calls

Chat Live

WEBHELP (Guess – Designer clothes and bags etc))

Barcelona (Remote Work) November 2021 to 14th March 2022

Customer Service Advisor

Dealing with the public daily (Inbound calls and outbound calls)

Dealing with Complaints.

Chasing up deliveries (Goods sent back (Refund) or Delivery date)

Advising customers of when they will receive their refund.

Dealing with emails and chat daily

Dealing with the warehouse by email

Custom and Excise

Research and implement new procedures.

British School Tarragona

Key Worker Pre-Nursery Sept 2020 to October 2021

Design lesson Plans as per the British curriculum (Researching Topics)

Teach in English only.

Design and implement COVID-19 instructions.

Daily tapestry updates to parents

Fortnightly newsletters to parents by email.

Every trimester parent's evening on Google/Zoom platforms.

Speak to parents daily.

End of-year reports on tapestry to parents

Cambridge YLE Speaking Examiner 2018 ongoing.

Alternative English (English Teacher online) November 2019 ongoing

Teaching students up to university

Blending Learning and TPR

Teaching students to take the Cambridge Exams

Designing lesson plans (Researching Topics)

Online Teaching

Alternative Business English in Spain (English Teacher) July 2016 ongoing

Teaching Business English (Police, Dentist, Wine Industry, Notary)

Online classes and at their Workplace

Evening Classes online

Morning Classes at their Business

Design Lesson plans to suit their industry (Researching Topics)

Tower English is in Reus, Tarragona, Spain

(English Teacher) June 2016 to October 2019

Teaching students English up to University Level

Teaching Adults and up to IELTS exams

Preparing students for the Cambridge exams

Design Lessons Plans

Cambridge Catalonia Invigilator May 2006 ongoing

Invigilator

Speaking Examiner

La Salle Junior School, Reus, Tarragona, Spain

(English Teacher) September 2015 to July 2016

Teaching Science in English to 7 and 11 years old

Design Lesson plans (Researching Topics)

Preparing the Science Experiments (Non - Chemical)

Conversation Classes for Teachers

First Class Academy is in Reus, Tarragona, Spain

(English Teacher) October 2014 to June 2016

Teaching students English up to University Level

Teaching Adults and up to IELTS exams

Preparing students for the Cambridge exams

Design lesson plans (Researching Topics)

Falset Nursery, Falset, Tarragona, Spain

(English Teacher) January 2015 to July 2015 (Mornings only)

Introducing English in classes

TPR classes

Introducing Nursery Rhymes in English

Falset Secondary, Falset, Tarragona, Spain

(English Teacher) School September 2010 to July 2015

Teaching conversation English classes (Researching Topics)

Substitute English Teacher

Introduce the English Culture

English Business Academy (English Teacher) October 2009 to September 2010

Teaching Business English

Design lesson plans for the Medical Region, Police Force, Dentistry (Researching Topics)

Moved to Spain

EON Call Centre, Essex May 2007 to August 2009

Dealing with the Public daily on electricity matters

Budding new agents

Dealing with queries daily

Taking payments over the phone

Setting up payment Schemes

Advise the clients if there is a better scheme for them. (Research the schemes)

Chasing Payments (Credit Control)

Meeting my Targets

Abacus Furniture, Essex

(Bookkeeper) June 2006 to August 2009

All administration duties

Sales ledger, Purchase Ledger, Bought Ledger, Credit Control

Nominal ledger, Bank Reconciliation, Payments, VAT reports

Monthly Forecast

National Westminster Bank (Call Centre Agent) June 2004 to June 2006

Dealing with the Public

Financial Matters (Credit card Balance or Account balance)

Inbound and outbound calls

Maternity Leave

D.K. Son Contractors, Dagenham, Essex

(Bookkeeper) July 2000 to February 2003

All administration duties

Sales ledger, Purchase Ledger, Bought Ledger, Credit Control

Nominal ledger, Bank Reconciliation, Payments, Vat reports

Monthly Forecast

BB Supply, Essex

(Bookkeeper) June 1999 to June 2000

All administration duties

Sales ledger, Purchase Ledger, Bought Ledger, Credit Control

Nominal ledger, Bank Reconciliation, Payments, Vat reports

Monthly Forecast

Maternity Leave

NOP Research/MIL Motoring August 1994 to March 1998

City of London

Sales ledger Supervisor

Petty Cash Controller

Producing Invoices for work Completed

Moved departments to be a Research Executive

Research on new motors from the customers

Check all the contracts are correct.

Supervise the expenditure on projects.

Balkan Holidays, City of London

(Bookkeeper) September 1990 to July 1994

Dealing with the Public

Dealing with Administration

Cheque Runs

Reconcile the Bank

Banking the payment from customers

Going to Bulgaria to show how to reconcile the Reps payments (Activities)

PD Constable, City of London

(Administrator/Accounts Assistant) April 1989 to September 1990

Dealing with the public

Placing orders of material, zips and Buttons

Accounts Duties, Banking, Reconcile the Bank statements.

Credit Control Chasing up payments.

Education

TEFL 150 Hours (ITA International Training Accreditation - October 2014))

Sage Line 50 (Accounts Program) and SAP- Inhouse Training

Dyslexic Therapist (Academy for Startups - August 2015)

English Literature Diploma (Alison - May 2016)

English Linguistic and Education (Masters) (Harris University Texas - August 2009)

Mental Health Study - (Alison - May 2020)

All Microsoft Programs - In house training – SAP

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