KIMBERLEY COOPER

**** ***** ******

Cincinnati, OH 45246

585-***-****

EXPERIENCE:

**/**/** – 06/01/23 PICKER/PACKER: Swim Outlet, 4300 Port Union Rd., West Chester. OH

Picked items for orders and packed them for shipping. Speed and accuracy

was very important.

15 years prior: Stayed at home to care for my autistic son and grandsons.

07/06 – 12/07 OFFICE MANAGER: Genesee Scrap, Rochester, NY.

Responsible for operations related to paying cash to customers, both small and

commercial customers, for scrap which in turn was processed and sold to manufacturers in the metal industry.

12/02 – 06/06 OPERATIONS MANAGER: Walls Unlimited, Inc., Victor, NY. General

Construction Contractor. Responsible for marketing customers, proposals,

ordering materials and distributing to project areas. Observation of crews to

make sure project was completed properly, on-time and only to high quality

standards. Worked on-site projects as needed.

02/01 -11/02 Temporary Positions: Customer Service Manager and Personal Assistant to

Principal at a high school. Rochester, NY

09/99 – 01/01 E-COMMERCE CUSTOMER SERVICE SUPERVISOR: Harris Interactive,

Rochester, NY

Monitor operators of an on-line customer tool for e-commerce web sites. This

allowed potential customers to speak directly to an operator through easy to use

chat windows.

02/90 – 03/99 OFFICE MANAGER: Ferrotherm, Inc., Rochester, NY.

Supervised and ran all operations of a business specializing in process heating

and induction. Responsible from the initial call for a quotation through helping

to provide service after the sale. Transcription, Quotations, formal letter writing,

data entry, accounting and monthly reporting, database management, customer

service and benefits administration.

EDUCATION: BS Degree in Business Administration. Minor in Marketing and Law.

REFERENCES: Available upon request