** ******* ******

Irvington, NJ *****

973-***-****

ad23af@r.postjobfree.com

Objective: Looking to be pushed to my full potential in a work environment where I can grow and show my true capabilities. I am greatly disciplined, getting all task done with accuracy and providing quality work.

SKILLS

•Computer skills •Excelling in fast paced work environments •Great eye for details

•Exceptional customer service •Multitasking •Providing accurate and quality work

Experience:

Affiliated Monitoring Nesting Training Specialist -Union, NJ– July 2021 to Current

Monitoring alarms (Fire, birds, panic, critical calls, medical etc.) and calling the customers to make sure that they were safe, and no false alarms were being given.

Training new hires on the guidelines and procedures to do the job accordingly and accurately.

Observing, as well as, assisting with the trainees with handling each situation delicately and correctly.

Created multiple documents and learning materials using PowerPoint, Microsoft word 13 etc.

Accomplishments:

Started as a monitoring specialist and then started mentoring by October and hired into being a nester in February of 2021. I have also received certifications for Affiliate alarms, VIP & medical alarms, Opening & Closing, and customer service.

EZ Pass Customer Service Representative - Newark, NJ- July 2018 to 2019

Answering calls to further assist any customer with all questions and concerns.

Taking payments regarding any billing issues that the company had as well as any violations the customer may have had.

Set up multiple accounts for customer that wanted to start with the company as well as edit any information that was input incorrectly.

Blue Apron Automated Machine Worker -Linden, NJ – March 2016 to 2018

Making sure all the food was in the bag with the correct number of items.

Fixing, Cleaning, and operating all machines making sure that they work properly.

Inspecting all items to make sure they were up to par and not spoiled ready for shipment.

Megabus/Coach USA Customer Service Representative Specialist -Elizabeth – October 2014 to 2016

Communicate with customer through emails and assist with their inquiries in a timely manner.

Research multiple calls a day to search and find any agent errors within the calls and assist the passengers accordingly.

Tracked multiple buses using Saucon TDS portal to provide delay times as well as arrival times for multiple locations.

Education:

Hillside High School Sept 2008 - June 2010 Hillside, NJ 07205

Youth Challenge Academy (NJYCA) Sept 2010 - June 2011 McGuire, AFB, NJ 08641

References available upon request

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