Project Management Information Technology

Michael Pratali

**** ********* ******* *** #* San Jose, Ca 95126

Cell 707-***-****

***************@*****.***

** ***** ** */ ****** analyst/management/project management experience. Seasoned independent consultant served clients in sectors: Information Technology, Finance, Banking, Insurance, Academia, Government, Healthcare, and Telephony. Clients have included: IBM and CISCO Systems (recently), AT&T, Blue Cross and Blue Shield Companies, BellSouth, and Bank of America. Most recently, worked with United Health on stabilizing and expanding their Health Information Exchange. Expert methods, process, operations, business, technical analysis skills, as well as project management, client relations, executive interfacing and direct support, program management, dealing with all levels of personnel in a variety of settings utilizing various technologies. Authorized to work in the US for any employer.

8/2023 to Present Cisco Systems - Santa Clara, CA

Systems Analyst/Data Engineer

Desktop support - active repair on demand kiosk. Apple bar type setup. General phone and computer service and conductivity and procurement. Lead staffed and prepared budget for a team of 50 employees at a top computer firm. Staffing issues and all support conductivity. Complete follow through of inventory and repairs back to vendors with complete tracking and checks and balances.

8/2020 to 8/2023 Careway Inc, - Compass Innovations, Inc. - Santa Clara, CA

Technical Support Engineer

Medical company that built, sold and supported medical x-ray panels.

Supported customers for third level support. Setup panels in xray environment and troubleshooting any and all issues. Dealt directly with wholesalers to end user accounts. Coordinated all steps in physical repair as well as software repair. Tracked all repairs in out inventory tracking system for repairs in the USA and to China. Dealt with shipping and tracking of product that needed to return to China for extensive repairs. Dealt with end wholesaler and end customers with complete steps of repairs. Evaluated and created estimates for repair to wholesaler, insurance companies, and end users. Assisted in engineering improvements for the xray panels and for CT panels. Dealt extensively with TFT issues and scintillators, as well as SMD troubleshooting and evaluations and repairs.

6/2010 to 6/2020 British Technologies (BT) Duncaster UK Team Lead:

Desktop support – active repair on demand kiosk. Apple bar type setup. General phone and computer service and conductivity and procurement. Lead staffed and prepared budget for a team of 50 employees at top computer firm. Staffing issues and all support conductivity. Complete follow through of inventory and repairs back to vendors with complete tracking and checks and balances.

Control of Active directory groups and policies for end user support. Administer and maintain Vpn, sans, nas and 3rd party authentications.

Apple conductivity integration with current Cisco back-boned systems. Apple repair, configurations and security. Hfs MaxOs iOs daily operations and configurations. Jamf deployments. Keychain issues.

Imaging ghosting and automation of all major os with manual setup of ad-hoc versions or unique setups. Setup training and cross training for staff and worked as a team through migration of thousands of computers. Via automation or manual ad-hoc.

Cycle of new procurement and inventory tracking and asset management. Linux and Ubuntu tie installation

Conductivity setup of any and all peripherals including av/ web based conferencing to Cisco telepresence equipment, printers and group printing

Webex, cucm telephony, Zoom deployment and security along with end user assistance on this Saas platform.

Phones, iPad, iPhone deployment and asset inventory and control.

Dell, Lenovo, IBM, HP, certified hardware repair and service control.

Cleanroom and ESD certified.

Static bios and automated scripting bios updates and performance modifications. - Testing bios for drivers for proper conductivity within both pc and server devices.

Actively worked in a DC environment utilizing sniffers, packet tracing. Used and own oscilloscopes and dvoms. Proficient in board level micro-soldering and repair.

Clients and tasks expressing knowledge and professionalism: With BT

2016 Clorox WiFi RFID Inventory – Handled all logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system, JCPenny WiFi RFID Inventory --Handled Team of 15 installers and logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system, Bestbuy led team of 25 in the rollouts and configurations of VoIP hardware and software, Deloitte & Touche LLP WiFi team of 10 for roll out of WiFi in multiple locations and buildings and preformed security sweeps and integrity, Bank One VoIP WiFi conversion, added new equipment and hardware update along with multi user roll out and training

2015 -With BT -Walmart WiFi RFID Inventory- Handled Team of 15 installers and logistics and deployment of WiFi for multiple buildings along with setup and implementation of RFID inventory system,

101st Airborne Division Fort Campbell Hopkinsville,Kentucky, and Clarksville,Tennessee Personally installed a wireless bridge with a four mile gap that I was the third company to go out and attempt the installation. All tasks completed safely, on time and on budget or under.

2014 -With BT Bank of America Home Loans Countrywide Financial routers, switches, ios updates and transformation to VoIP system. Inventory and guided delivery and teams to deal with installation., Oracle- business school keep participation in Oracle classes in public schools.

2013-With BT Baker Hughs Oil, Shell Oil- WiFi RFID Inventory Great project. Private helicopter oil rigs. Bridge WiFi and Wan configurations along with VoIP. RFID for inventory an WiFi Aps for comms. Added and configured APs where needed along with multiple locations with new demark location extensions to IDF or MDF.

Deployment configurations of systems to major companies in the USA and foreign countries.

●In depth knowledge and troubleshooting experience of Cisco VoIP solutions in an Enterprise environment.

●Engineer for Access Engineering group -Routers and Switches- for Bank of America VoIP rollouts.

●Lead field engineer for GTPO project for Bank of America VoIP rollouts.

●Engineer for Enterprise group for Bank of America VoIP rollouts.

●Transformed 54,000+ legacy TDM phones in multiple sites to VoIP utilizing various configurations and Callmanager 3.3 and 4.1, Callmanager Express, Unity 4.0 and Unity Express.

●Escalation point for lower level engineers when dealing with CCM site builds including bat load.

●Developed and implemented automation to program sites and phones for different call managers across the wan. Served as Consumer lead engineer for Bank of America VoIP rollouts.

●Resolved implementation issues for a national network infrastructure during the installation and implementation period resulting in quicker implementation through technical training and mentoring.

●Provided peer review of network configurations to ensure accuracy and standards compliance in an enterprise class converged networking environment.

●Extensive experience in configuring Cisco Enterprise to SOHO class routers as well as Cisco mid-level to enterprise class switches.

●Utilized knowledge of network devices to design and implement hardware and software solutions for individual and multi site changes and additions.

●Deployed and maintained wireless access points in a converged network to extend the functionality of the existing VoIP infrastructure to include VoWLAN.

●Deployed and maintained wireless bridges to extend functionality to remote locations.

Summary of Employment:

8/2023 to Present Cisco Systems - Systems Analyst/Data Engineer

8/2020 to 8/2023 Careway Inc, - Compass Innovations, Inc. - Technical Support Engineer

6/2010 to 6/2020 British Technologies (BT) Systems Analyst/Data Engineer

3/2006 to 6/2010 Spherion Plano- Tx Systems Analyst/Data Engineer

Won the Presidential Award of Excellence three times during my tenure at Sperion.

Education: Boston University College of Communication Boston, Bachelor of Science in Communication Concentration in Advertising

Won the Presidential Award of Merit three times during my tenure at Sperion.

Volunteering and hobbies: Respected BMW enthusiast on Bimmerfest web site. Offering help and guidance to fellow BMW owners and operators. User name ca2014mp2.

References upon request:

Hobby: board level repair of phones and laptops. Micro soldering.

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