Customer Service Experience

STEPHEN PERONE

602-***-**** • ********@*******.***

CAREER OBJECTIVE

Deliver high-level customer service with strong work ethic, enthusiasm, and passion to succeed. WORK HISTORY

Plumbing Associate; The Home Depot July 2023-December 2023

• Anticipate and respond to customer needs while communicating interdepartmentally to ensure a positive customer experience

• Confirm shelves are stocked, using store equipment, with appropriate inventory while maintaining location logs

• Assist other departments as necessary

Parts Coordinator; Caliber Collision Raintree September 2022-March 2023

• Order, receive, and obtain auto parts from vendors

• Check parts for accuracy and damage, coordinate with, and deliver parts to, body technicians

• Issue part returns and verify credits from vendors Freight Associate; The Home Depot September 2020-September 2022

• Unload freight truck and deliver freight to appropriate location throughout warehouse

• Remove products from shipping boxes, locate, and place products on shelves aesthetically

• Upstock/downstock products using Order Picker and electric ladder Home childcare August 2019-September 2020

Planning Assistant-Current Planning; City of Scottsdale December 2011-August 2019

• Coordinate between citizens, internal and external customers, Scottsdale Mayor, City Manager, City Councilmembers, and Board and members regarding projects in the public hearing process

• Create public hearing packets, post agendas, meeting minutes, hearing signs, edit reports and assemble associated documents, conforming to deadlines associated with Open Meeting Law policy

• Prepare and publish weekly newsletter (P&Z Link) and social media postings to citizens and subscribers

• Provide audio/visual-technical support for public meetings at Scottsdale City Hall, as well as other locations throughout Scottsdale

• Other skills and training include Office 365, One Dive, Diversity, Land Information System, Geographic Information System, and CPR

Support Specialist-Current Planning; City of Scottsdale January 2006-November 2011

• Construct and post public hearing signs, keeping track of inventory and equipment

• Assist in the preparation and delivery of hearing packets for various boards and commissions

• Create and publish quarterly Planning, Transportation, and Neighborhood departmental newsletters EDUCATION

Arizona State University, Tempe, AZ-Bachelor of Liberal Arts in Human Communication, 2004-2006 (Magna Cum Laude Honors)

Arizona State University, Tempe, AZ-Writing Certificate, 2006 REFERENCES

Furnished upon request

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