Customer Service Call Center
Resume:
Robin Merrell
Greensburg, KY *****
***********@*****.***
Teleperformance Call Center
USAA Bank
Louisville KY
Employed thru Teleperformance as a customer service representative for a national well known financial institution. Customer Service Represenitive/Banking Represenitve via Remote position. Banking and Sales were my main job priorities.
Authorized to work in the US for any employer
Work Experience
Long Haul Planner and Dispatcher
Berger Allied Transfer & Storage, Inc. - Louisville, KY October 2020 to Present
• Keeped records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability.
• Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs.
• Serve as a reliable point of contact to balance drivers' health and safety with customer requirements.
• Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out.
• Determine the best delivery methods and negotiate rates directly with vendors and customers, and get the necessary documents and permits that drivers will need when shipping chemicals or livestock. Lead
Skookum Contract Services - Bremerton, WA
August 2015 to Present
Skookum Contract Services • Truck Driver/Lead Co Managed Recycling Center 4525 Auto Center Parkway
Bremerton WA 98312
• Scheduling, coordinating and troubleshooting deliveries
• Loading and Unloading of trailers
• Scheduling maintenance
• Ordering supplies
• Driver hook truck/ semi tractor trailer
• Back up baler operator
• Push product onto baler with skid steer
• Lead, train, evaluate, motivate and coach employees
• Assisting with payroll
• Production and operational reports
• Conducting Monthly Safety Meetings
• Supervised Plant to operate smoothly and efficiently
• OSHA training
D & R Transport • Owner of transportation company of 7 trucks and P.O.Box 373 trailers
Brannon WA 98320 •
Owner of transportation company of 7 trucks and trailers. Driver 18 wheeler
• Scheduling, coordinating, and troubleshooting
deliveries and pick ups
• Dispatching drivers
• Accounting/payroll
• Taxes and Operational Reports
R & R Express • Contracted Owner Operator
• Driver
• Pre trip inspections
• Maintenance on vehicle
• Ran all 48 states
Education
Diploma in Transportation
Rogue Community College - White City, OR
August 1999 to November 1999
Skills
• Tractor-Trailer
• Commercial Driving
• Tanker Experience
• Load & Unload
• Driving
• Leadership
• Warehouse experience
• Supervising experience
• Delivery Driver Experience
• Heavy Equipment Operation
• Shuttle Driving
• Box Truck
• Freight Experience
• Customer service
• Classroom experience
• Workday
• Supervising experience
• Budgeting
• Leadership
• Sales
• Freight
• Load & unload
• Driving
• Forklift
• Typing
• Remote access software
• Scripting
• Software troubleshooting
• Negotiation
• Accounting
Certifications and Licenses
Ives Forklift Cert
Class A CDL
Assessments
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Workplace safety — Proficient
October 2020
Using safe practices at work
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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