Business Development Customer Service

NICKI ROGERS

Yorba Linda, CA 714-***-**** ********@***.***

Professional Summary

Seasoned Sales Professional with extensive experience in identifying business development opportunities, forecasting sales, executing growth strategies, delivering sales presentations, and empowering sales associates. Substantial experience in KPI implementation, ensuring maximum brand visibility, generating customer referrals, resolving complex issues, and increasing customer retention metrics. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including stakeholders, associates, and customers. Skills

• Cultivating Relationships with Customers

• Increasing Performance & Productivity Metrics

• Ensuring Maximum Brand Visibility

• Preparing & Delivering Sales Presentations

• Increasing Customer Retention Metrics

• Executing Growth Strategies & Objectives

• KPI Implementation & Sales Forecasting

• Networking & Generating Customer Referrals

• Identifying Business Development Opportunities

• Resolving Customer Issues & Complaints

• Training & Empowering Sales Associates

• Excellent Verbal & Written Communication

Customer Service and Client Relationship Management

• Continuously consulted with customers to strategically gain feedback and address product or service concerns.

• Assessed customer needs, suggested product solutions, and ensured customers were aware of business concepts.

• Interacted with customers with the utmost professionalism to solve complex problems and increase satisfaction.

• Developed strategic relationships with prospects to expand sales and continuously exceed company goals/targets.

• Strategized how to best achieve objectives by understanding company requirements and customer service initiatives.

• Recognized by customers for going above and beyond to exceed expectations and ensure constant satisfaction.

• Efficiently resolved customer issues when needed, identified solutions to problems, and encouraged repeat business. Sales and Business Development

• Strategically developed and executed goals to incubate and drive long term growth strategies for the company.

• Collaborated with company executives to determine the most viable, cost-effective approach to pursue opportunities.

• Analyzed customer feedback data to determine whether customers were satisfied with company products/services.

• Reviewed financial data and developed effective strategies to reduce business costs and increase company profits.

• Continuously conducted research to identify business opportunities and trained teams on ways to obtain partnerships.

• Ensured maximum brand visibility by maintaining standards and determining the effective use of marketing materials.

• Analyzed sales performance, forecasted future revenue metrics, and developed strategies to meet established goals.

• Maintained company pricing specifications and reviewed historical inventory information to stay within targets. Leadership and Team Management

• Provided feedback to staff members on the effectiveness of client strategies, sales programs, and initiatives.

• Resolved complex issues and aligned procedures with changing business demands to ensure goals were exceeded.

• Consistently trained highly skilled sales teams to strategically execute growth strategies and business objectives.

• Partnered with subsidiaries to engage teams in the execution of training programs through prospective seminars.

• Aided sales representatives with negotiating sales, closing deals, obtaining new clients, and maintaining relationships.

• Ensured coaching culture was present to include timely acknowledgement of successes and feedback on opportunities.

• Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching. Work History

Manager – MDL Group

Territory Manager – Contract Carpets

Education

Fullerton College

Valencia High School

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