Donte Fleming

Fort Walton Beach, FL ***** 850-***-**** ad22z7@r.postjobfree.com

Professional Summary

Entry-level IT candidate with 2+ years of experience in customer service and desktop support. Attending an accredited, hands-on training program in pursuit of additional CompTIA and Microsoft certifications. Eager to apply skills and training in a technical environment focused on software and hardware support.

Education

Information Technology Security Administration MyComputerCareer 2022

Technical Skills & Training

Windows 10/11

Communication Skills

Network Protocols

LAN/WAN

Troubleshooting

Microsoft Office

Google Suite

Customer Service

Identify PC hardware and software issues and applied troubleshooting skills to resolve

Supported Windows operating systems and Microsoft Office Applications

Provided direct customer support to resolve customer problems/questions as quickly as possible

IT Work-Related Experience

Field Service Technician Shalimar Lawn Care 12/2020- 1/2023

Complete daily data entry of lawn services and irrigation installations via Jobber mobile application

Oversee field training for new employees along with equipment maintenance and vehicle inspections

Responsible for estimating planning and carrying out various tasks such as ensuring friendly environment customer service for residents and supervising employee performance

Program irrigation schedule using digital and company’s operation systems for commercial and home properties

Computer Technician (Trainee) MyComputerCareer 02/2022-09/2022

Perform maintenance on personal computers and technical equipment via virtual machines

Upgrade and install Windows systems, printers, connecting computers and router device

Participate in weekly training meetings, ask questions, and provide input on technical process, and new processes within troubleshooting protocols

Educated customers on proper usage of hardware/software of preventive measures to ensure problems does not return

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