Solomon Ekwukoma

Phone: 301-***-**** Email: ad22yx@r.postjobfree.com

SUMMARY

Business Analyst working with your business to prepare your software products for digital transformation in the real world. 8+ years of experience planning, developing, implementing and testing dynamic IT solutions for businesses. Proficient liaison between technical and business teams to effectively communicate complex concepts across all levels and manage key stakeholder relationships for successful software delivery. Offering business and technical skills to elicit and translate business needs into solutions and test final solutions for end user acceptance.

EDUCATION & CERTIFICATION(s)

• Master Degree: MBA Management Texas A&M International University (December 2024)

• Bachelor’s Degree: Computer Science Imo State University (July 2006)

• Certification: Professional Scrum Master (PSM) – scrum.org.

• Certified System Administrator, ServiceNow (2021).

•Micro-Certification Agile and Test Management Implementation, ServiceNow (2022).

•AWS DevOps

•GCP DevOps

•CKA

•Azure Administrator Associate

• Micro-Certification Citizen Developer Application Creator, ServiceNow (2022).

• Certified in Cybersecurity, ISC2 (2023).

AREAS OF EXPERTISE

● Business Analysis

● Security Operations

● Process Mapping

● Implementation&Testing

● Training and Support

● Stakeholder Management

● Product Management

● System Integration

● Technical Documentation

TECHNICAL SKILLS

● Requirements/Project Management: JIRA; Azure DevOps; ServiceNow; MS Office; Kanban.

● Methodologies: Waterfall, Agile (Scrum).

● System/Software Implementation Experience: ServiceNow (SeCops- Vulnerability Response, Security Incident Response, Threat Intelligence, Configuration Compliance), CSM, FSM, ITSM, HRSD, App Engine Studio, Custom/ Scoped App, CMDB); Accela; ADP; Taleo; LINGOS; Cornerstone On Demand LMS; eCornell; SalesForce.

● APIs and Security Tools: Qualys, Cofense, Google Cloud, Sentinel, MS Exchange, FS-ISAC, Intelgraph, Tenable, XPanse, Palo Alto, Forge, IRON API, Marathon, PowerShell, JAMF/SCCM, Ansible, Remedy, C

● Testing: Web and Mobile testing; Regression testing; QA/ QC testing; UAT; Unit Testing; Validation; System Integration Testing; Defect tracking; Automated Test Framework (ATF).

● Training: UAT training; End-user training; Agent/ Fulfiller training; Train The Trainer; Testing training.

● Process Flow Mapping: Visio, LucidChart, Adobe CC Suite.

● Technical Documentation: Functional and Non-functional documentation; Business Requirements Documentation (BRD); Process documentation; Process mapping; Test plans; Test Scripts; Training plans; Business Cases; Design documentation; User Stories.

PROFESSIONAL EXPERIENCE

AT&T Dallas, TX

Process Manager, Security Scanning&Vulnerability Management 01/2023- Present

Process Manager within the Chief Security Office, identifying, creating, providing requirements for, testing & reviewing common business processes for infrastructure vulnerability identification, governance & risk. Supporting day to day operations of the vulnerability response applications in ServiceNow. Part of the core team responsible for migrating and streamlining the Vulnerability Management (VM) process from a highly customized ServiceNow instance to the enterprise ServiceNow instance.

● Responsible and accountable for the planning and implementation of Wave 1, Wave 2 and Wave 3 migration of the Device Vulnerability Management processes from the dedicated and highly customized ServiceNow instance to the streamlined OOTB enterprise instance.

● Worked with team in Wave 1 to 3 to onboard over 25,000 devices into the enterprise ServiceNow instance and transition them from the customized instance.

● Worked closely with my team to define and implement the process for identifying the devices to be included in each Wave, factoring in entanglements.

● Responsible to identify, engineer and institute standard business processes across multiple infrastructure security tools as they are embedded in the customized instance.

● Responsible for creating business process workflows, requirements and user stories based upon customer, user and internal requests.

● Responsible to create and implement testing strategies within the VM module and across the SN landscape.

● Responsible for identification and analysis of any Production business process issue – i.e. assignment, reporting, tracking, communication, risk management, escalation, etc. – within SN and the VM architecture.

● Worked internally across the VM Organization including the FrontDoor, Architecture and Development Teams to ensure best practice, standard business processes.

● Worked externally with Customers and Clients to understand and document requirements within the SN construct.

● Worked on building upon the existing foundation of the VM module within SN, ensuring simplified, standard, cohesive business processes for risk identification, communication across all management levels.

● Worked across partner organizations to create and document Governance, Risk & VM business processes like guides, process flows, presentations and enhancement updates.

● Responsible for knowledge management to provide post migration support to end users.

Comcast Philadelphia, PA

Senior Business Analyst 04/2022- 01/2023

Senior Business Analyst responsible for defining requirements, documenting stories, testing support and implementation of the Security Operations application suite within ServiceNow- Security Incident, Vulnerability Response, Threat Intelligence and Configuration Compliance for the QBE global security operations center.

● Worked with project manager on defining scope of work and vendor/ implementation partners selection for the SecOps implementation project.

● Responsible for gathering requirements from business stakeholders and creating user stories for the configuration of the Security Operations application suite within ServiceNow- Security Incident, Vulnerability Response, Threat Intelligence and Configuration Compliance.

● Scrum master on all agile scrum ceremonies throughout project duration.

● Responsible for transitioning the SOC team from the ITSM Incident module to the Security Incident Response module.

● Responsible for establishing a global vulnerability response management process for 5 regional teams.

● Responsible for transitioning regional teams from an excel spreadsheet vulnerability management model to an automated model leveraging the Vulnerability Response application.

● Acted as the liaison between business/ process stakeholders and the technical development team.

● Requirements workshop, process mapping, process improvement and workflow design using MS Visio.

● Designed 13 automated playbooks for automated Security Incident Response workflow.

● Created and managed security knowledge bases to be leveraged as runbooks in automated playbook workflows

● Created 500+ vulnerability grouping and assignment rules for 5 distinct regional stakeholder groups.

● Defined security operations calculators like vulnerability calculator, security calculators, to drive risk scores and risk score rating.

● Worked closely with platform architects to design API and SMTP requirements for multiple SIEMs tools for automated creation of SIR, VITs, Remediation Tasks.

● Integrations: Qualys, Cofense, Google Cloud, Sentinel, MS Exchange, FS-ISAC, Intelgraph.

● Reporting and dashboard creation for Security Incident Response, Vulnerability Response.

● Performed unit testing to validate that application was designed according to user stories and acceptance criteria were satisfied.

● Trained business stakeholders for UAT readiness and monitored and supported UAT process.

● Created System Integration Testing (SIT)/ Release Testing plans and scripts

● Responsible for training and testing deliverables for go-live decision.

● Story management and requirements traceability

● Hands on regression testing after system upgrade from Rome to San Diego.

● Post go-live support and triage.

Chartered Communications San Antonio, TX

Business Analyst 02/2021 – 04/2022

Business Analyst with the core Acorio delivery team (a 100% pure play ServiceNow consultancy; an Elite ServiceNow partner) and project leadership team responsible for the design and delivery of ServiceNow products like CSM, ITSM, HRSD, Scoped Apps, platform remediation, and other offerings for clients in the different industries like Higher Education, K-12 and Unified School Districts, Aerospace Engineering, Security, Energy and Gas, etc.

● 100% pure play ServiceNow Consultancy

● Was a core member of the Project Leadership Team for all assigned projects.

● Worked with Acorio delivery team to provide expertise, process improvement and best practice support for the implementation of the ServiceNow ecosystem for clients from the blueprint/ discovery stage to go-live and post go-live support.

● Responsible for gathering requirements in requirement workshops with clients.

● Responsible for grooming requirements into user stories and acceptance criteria.

● Responsible for documenting and tracking RIDACs (Risks, Issues, Decisions, Actions and Changes) throughout the project duration.

● Conducted story readback sessions and worked with clients to approve user stories for development.

● Developed training and test plans based on client requirements documented in the Statement of Work (SOW).

● Performed unit testing to validate that user stories acceptance criteria were satisfied.

● Created System Integration Testing (SIT)/ Release Testing/ QA test plan, test cases and test scripts.

● Performed System Integration testing.

● Worked with developers on defect remediation.

● Worked with clients to validate their UAT readiness.

● Trained client testers on how to conduct UAT.

● Developed training decks and conducted trainings.

● Created persona and role-specific user guides, quick reference guides and job aids for client’s user groups and teams.

● Trained fulfillers, agents, end user groups and trainers (train-the-trainer) in preparation for go-live.

Atrox Infotech, TX

Senior Business Analyst 06/2019 – 02/2021

Senior Business Analyst with the core project team which designed and delivered Release 2 of BuildSA, the Accela solution for the Development Services Department (DSD) of the City of San Antonio.

● Actively responsible for pre, go-live and post go-live (production support) activities for Release 2.

● Release and maintenance migration to Production.

● Conducted requirements gathering and validation sessions with SMEs and stakeholders.

● Worked closely with the Project Manager and Product Owners to review and approve project deliverables, manage and prioritize Backlog.

● Developed and executed test framework for different test activities- unit, validation, performance, integration and user acceptance testing (UAT).

● Created and validated 2000+ user stories, test scripts, test cases and validation scripts.

● Supported the team to perform bug triage and defect management.

● Performed system configuration and integration testing.

● Worked extensively in JIRA to manage all project deliverables throughout the SDLC.

● Provided onboarding and training support for new team members.

USAA San Antonio, TX

Business Systems Tester 05/2020 – 11/2020

Coordinated with 6 Scrum teams in the Third Party Risk Management division to create and implement UAT and validation frameworks for bi-weekly iteration/ sprint releases within the Salesforce CRM, Enlighta and MetricStream systems.

● Test planning, execution and support.

● System integration validation.

● Upstream and downstream data reporting validation.

● Feature and Story Writing.

● Created test templates and other document templates and artifacts.

Pearson San Antonio, TX

Business Analyst 12/2018 – 06/2019

Responsible for gathering, documenting and testing requirements for the maintenance of the research management system. Documented the migration plan for the application implementation to discuss activities to be performed pre and post implementation of newly defined functionalities in the application.

● Eliciting and documenting requirements.

● Managed related artifacts for the software development lifecycle (SDLC).

● Managed and implemented change requests to support project stakeholder needs.

● Facilitated end user training based on roles and user access/ security rights in the application.

● Created and revised End User Manual and Training Guides to indicate or include newly deployed features/ functionalities in the application.

● Facilitated the demonstration and structured walkthrough of deployed features and functionalities.

● Created data dictionary of defined objects and attributes in the newly deployed application.

● Created business process workflows for the Research Management process.

CVS/AETNA San Antonio, TX

System Analyst 08/2018 – 11/2018

Worked with the project team on deployment, maintenance and end user support of the pharmacy benefits management system. This included real-time evidence-based decision support, quality management, and outcomes reporting.

● Testing and maintenance of requirements.

● Defined resources and schedule for project implementation.

● Presented project status to the leadership identifying risk and issues, mitigation strategies and change management.

● Planned and scheduled project deliverables in line with the project scope

● Elicited and documented Business, Stakeholder, and Solutions (Functional and Non-Functional) requirements.

● Developed Test Plans and Test Cases for systems.

● Presented various types of workflow diagrams to articulate stakeholder requirements.

● Facilitated Joint Application Development (JAD) sessions with project stakeholders for discussing business requirements for their systems.

Catholic Relief Services Baltimore, MD

System Analyst 06/2015 – 05/2018

Supported 3 software development projects within the IT and HR departments for the implementation of the CRM pipeline (Salesforce), the Learning Management Systems (Cornerstone and LINGOS) and the Applicant Tracking System (ADP and TAleo).

● Participated in all scrum events – sprint/ iteration planning, daily stand-up, review, and retrospective.

● Facilitated backlog refinement sessions to define stakeholder’s solutions requirements.

● Documented user stories from the functional decomposition of Epics, Capabilities, and Features.

● Facilitated requirement Elicitation/ Joint Application Development (JAD) sessions.

● Served as liaison between the project development team and the stakeholders.

● Managed change control process by communicating impacts to existing features.

● Supported the Quality Assurance team to create test plans and test cases for user stories testing.

● Created end user manuals/ documentation on features and functionalities deployed in the systems.

● Provided end user support and conducted training based on system functionalities.

● Supported the project team to track all project activities and ensure completion on schedule.

● Responsible for testing and validating maintenance releases within the LMS

● LMS system support documentation (e.g. access instructions, job aids, quick start guides)

● Troubleshoot with end users on basic system functionality including reporting, course assignment, recording training activities.

● Reported and tracked issues, incidents, bugs or errors to resolution using ServiceNow

● Creating user groups, permissions and learning cohorts

● Provided monthly reporting and analytics on usage and completion activities.

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