Paul Davila

**** *. ******** ***.

Chicago, IL **634

Cell 773-***-****

Email ad22yj@r.postjobfree.com

Summary

Bachelor's degree in Multimedia & Web Design and 16 years of work experience in a professional desktop support environment.

Excellent technical knowledge of PC and desktop hardware.

Hands-on hardware troubleshooting experience.

Extensive equipment support experience with Dell and HP products.

Working technical knowledge of current protocols, operating systems, and standards, including Windows Operating Systems, Microsoft Office, and MS Exchange.

Proven analytical and problem-solving abilities with keen attention to detail.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to conduct research into PC issues and products as required.

Effective interpersonal skills and relationship-building skills.

Strong written and oral communication skills.

Ability to present ideas in user-friendly language.

Motivated and self-directed, with the ability to effectively prioritize and execute tasks in a fast paced, time critical environment.

Experience working in a team-oriented, collaborative environment.

Work History

Contract Consultant

Pace Systems Inc., Naperville IL October 31, 2022 – December 8, 2023

Field Service Technician

Build machines with base image and layer additional applications as requested.

Assume primary responsibility for client’s workstation support, provide hands-on and remote-controlled workstations support services and provide expertise on support services when requested by peers and clients.

Use analytical, communication and customer service skills to gather, diagnose and resolve escalating issues for clients.

Use Service Now to track, log and report help desk tickets.

Contract Consultant

Kelly Services Inc., Buffalo Grove IL January 7, 2023 – August 23, 2023

Image Technician

Wipe the hard drive using “diskpart select disk 0 clean all” or the client’s proprietary software.

Image the computer using either PXE boot or the client’s USB drive that they have provided.

Install software according to the client’s work order.

Box up the computer and take it to the shipping department.

Contract Consultant

Experis/Manpower Group, Abbott Park IL June 11, 2007 – October 28, 2022

PC Technician

Support asset management department for a division of 10,000 plus clients.

Procure, deploy and dispose of computer and peripheral hardware/software at client’s workstation using Microsoft OneDrive and Bomgar Remote Support.

Build machines with base image and layer additional applications as requested.

Assume primary responsibility for client’s workstation support, provide hands-on and remote-controlled workstations support services and provide expertise on support services when requested by peers and clients.

Use analytical, communication and customer service skills to gather, diagnose and resolve escalating issues for clients.

Use Service Now to track, log and report help desk tickets.

Support Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint, OneNote, Access, Publisher, and Visio) and a variety of internally developed programs and applications.

Contract Consultant

Genesis 10, Fox Lake IL March 31, 2012 - June 3, 2012

Deployment Engineer

Install new servers, PCs, keyboards, and mice.

Reattach all peripherals and connect PCs and servers to network.

Run configuration scripts on servers and workstations.

Run post-install updates on servers and workstations.

Provide onsite day after support.

Contract Consultant

Total Network Solutions, Chicago IL April 7, 2007 - December 30, 2007

Server Operations 24-Hour Support

Run tests every 30-60 minutes to verify the company’s web server, data server, and SQL server are functioning.

Visually inspect the local server room to verify the air conditioning units are maintaining the proper temperature and humidity.

In case of a problem, perform basic troubleshooting to fix the issue, otherwise, contact the site administrator to make them aware of the problem.

Contract Consultant

Total Network Solutions, Chicago IL February 5, 2007 - April 6, 2007

Move Support

De-install and install desktop laptops, PCs, keyboards, and mice.

Reattach all peripherals and connect PCs and servers to network.

Run configuration scripts on servers and workstations.

Run post-install updates on servers and workstations.

Certifications

CompTIA A+ certification

CompTIA Network+ certification

Microsoft Certified Professional (MCP) Windows XP certification

Microsoft Certified Technology Specialist (MCTS) Windows Vista certification

Microsoft Certified Technology Specialist (MCTS) Windows 7 certification

Education

The Illinois Institute of Art, Chicago IL, Graduated June 2000

Bachelors in Fine Arts, Multimedia & Web Design

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