Customer Service Rep
Resume:
Jennifer Makosky
Nottingham, MD 21236
***********@*****.***
Experience
March 2021- Now
Schmidt Baking Company
Production Assistant
• Filing
• Scheduling
• PH testing on product
• Taking temperatures on product
• Write ups
• Organizing tickets
April 2013- July 2020
MTC Logistics-
Customer Service Rep. / Shipping & Receiving
● Enter and process all inbound receipts and outbound orders. Update the Dock Management System (DMS) as needed
● Schedule appointments for inbound and outbound shipping & receiving.
● Follow daily schedule for assigned customer accounts, manage timelines to ensure - Respond to incoming calls from Warehouse Operations regarding product status.
● completion of daily orders according to customer and MTC requirements, and respond to fluctuations in workload to deliver quality customer service according to MTC standards.
● Operate office-related computer equipment for communications, transmission of orders and credits, copying, scanning and faxing. Royal Farms Inventory
2
June 2012- December 2012
- Responsible for the flow of merchandise, organizing, processing all store -- merchandising
- Purchase Orders
- Informed store managers of shortages/overages
- It was physically demanding
- Interacting with customers and employees
-
Robert Paul Academy School of Cosmetology
April 2011- April 2012
- Interacting with clients on a regular basis.
- Took classes weekly.
June 2009 - may 2011
Abraxsis Technologies LLC-
Shipping & Receiving clerk
- Pull inventory to match up to Purchase order from customer.
- Operate computer to perform enterprise resource planning system functions such as UPS, Fed-Ex and Worldship and maintain records of all shipments
- Inspect,bundle,count and verify products on delivery tickets
- Prepare, complete and process necessary paperwork, enter ship quantities in system.
- Select packaging material, attach label, weigh and ship per Purchase order.
Target
Feb. 2004- April 2006
-Various positions Cashier, Sales in Electronics and Price change
- Check customers out from store
1. Helped customers in any way possible to make sure they had the best
- Checked inventory in store and in back room.
Coast 2 Coast Bail Bonds
July 2003- Feb 2004
- Answered phones
- Filing
- Processing paperwork for clients.
- posting bonds for clients.
- Opening and closing store.
3
EDUCATION
1999-2003
Perry Hall High School
High School Diploma
Skills:
- PC literacy ( microsoft office)
- Excel
- Detailed oriented
- Self-motivated
- Ability to multi-task
- Able to work well with others
- Ability to work with little supervision
Education
Perry Hall High School - 2000 - 2003
Diploma
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