Computer Repair Tech Support

Ricky D. Martin

**************@*****.*** 254-***-****

Summary

I have over 25 years experience in computer repair, tech support, technical consulting, and web design. I have experience in a variety of situations from business to residential settings from running a small computer repair business since 2004. I have been the sole contact for support for many of the local businesses in Whitney, Hillsboro, and the surrounding areas.

I have experience in project management, networking experience, and website design including wordpress, and web server setup/troubleshooting. I can offer advanced design and support in Wordpress. I also have experience working in Cpanel, and troubleshooting server issues, DNS issues, and other technical issues. I have also earned my ISC2 CC certification for Cybersecurity. I have over 15 years of experience providing security for small local business clients including patching/updates, installing software for protection from malware, scanning and monitoring for threats, training employees on preventing social engineering and phishing attacks, etc. I also have several years of experience consulting and implementing HIPAA compliant security for a few of my clients in the medical field.

Experience

Web Specialist II

Godaddy

Mar 2021 - Present (2 years 11 months)

I was the project leader for a web design team responsible for assisting the customer through the process from the initial consult all the way through the publishing of the site. I would perform the initial website consultation using a combination of the phone and zoom. I would learn about their business, design preference and their goals. I would also offer advice and expertise for customers that were not sure what they needed. I also would have a second meeting with the customer where we would discuss revisions needed. Finally I would help them publish the website. Owner/Computer tech

Whitney PC Repair

Jan 2009 - Present (15 years 1 month)

* I own a small computer repair business in Whitney, TX that has built an outstanding reputation servicing both business and residential customers. I specialize in tech support, diagnostics, hardware / software upgrades, troubleshooting, consulting, and helping with about any other tech related service that a small business could need. I have experience installing and troubleshooting both wired and wireless networks! I also have extensive experience in adware, malware,virus prevention and removal. I have had the responsibility of troubleshooting a wide range of custom business programs and apps from small to large.

*I have experience solving customers problems onsite, over the phone, as well as remotely.

*I have experience in web design, troubleshooting web sites and server issues, advanced Wordpress design and troubleshooting abilities, experienced in site backup/transfer. Experience with HTML, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page). Ricky D. Martin - page 1

*I have years of Experience with local and retail SEO, social media marketing, ppc advertising, as well as managing marketing and ads for a large amazon store and Shopify store. Owner / Lead Tech

24 Hour Computer Solutions

2004 - 2009 (5 years)

I opened this business in 2004 and offered computer repair, web design, tech support, and related to services locally to residential and business customers. Computer Tech

TXUN Internet

Jan 1999 - Jul 2004 (5 years 7 months)

I performed Computer repair, network troubleshooting, customer service, technical support. I started off as a technical support agent and worked my way up to lead repair technician. I also assisted in setup / maintenance of outdoor Wifi equipment as well as dial-up internet services, networking, and network troubleshooting.

Education

Texas State Technical College Waco

Aa, Web Design and Programming

2003 - 2005

whitney high school

Graduated top 10 percent, honors

1992 - 1996

Licenses & Certifications

Google Cybersecurity certification

ISC2 CC - ISC2

Issued Oct 2023 - Expires Oct 2024

Google IT Support Professional Certificate - Coursera Skills

Computer Repair • Software Installation • Computer Hardware • Computer Maintenance • Hardware Installation • Computer Hardware Troubleshooting • Desktop Support • Technical Support • Remote Troubleshooting • Cybersecurity

Honors & Awards

Godaddy Employee Award

Ricky D. Martin - page 2

Jul 2022

I was the only employee to get a 10 out of 10 rating on the customer feedback score for the quarter. Ricky D. Martin - page 3

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