Property Manager Assistant

YOLANDA RICO

**** ***** **., *******, ** ***** 432-***-**** **********.**@*****.***

Aspiring administrative professional with years of proven experience in property management and administrative functions. Managed risk upon multiple lines to protect assets, accounts, and property, while exceeding the expectations of senior leadership. Offer extensive knowledge in records management, policy enforcement, and process improvement.

Database Management

Strategic Planning

Team Alignment

Attention to Detail

Time Management

Policy Enforcement

PROFESSIONAL EXPERIENCE

Palladium Management – Assistant Manager

December 2022 – Present

Collected monthly assessments, rental fees, deposits and payments.

Process applications and ensure operations are in line with state and federal laws, including Texas Department of Housing and Community Affairs (TDHCA).

Gather necessary documentation from applicants and upload for review to our compliance department.

Create and execute lease, addendums, and tenant income certification.

Maintain electronic employee and resident files to ensure all documentation is filed and saved accordingly.

Execute eviction hold off agreements, ensure all residents follow through with payment arrangements to maximize rental income.

Respond to and escalate where needed, resident inquiries, follow-ups, responsiveness, and thorough communication.

Palladium Management – Leasing Agent

July 2022 – December 2022

Assisted in a 240 unit tax credit property lease up.

Established and maintained resident account information using OneSite; computed, adjusted and monitored rent payments, prepared and made daily bank deposits.

Maintained records and lease agreements, coordinated project activities, and provided scheduling support.

Attract new prospects through advertising, unit viewing, and referrals.

Pre-screen applicants to ensure income is within TDHCA income limits.

Energi Personnel – COVID Tracer/Investigator

August 2021 – July 2022

Contact those diagnosed with COVID 19 to elicit contacts during the infection period.

Collect and record information on symptoms.

Contact and follow up on phone calls with cases, to determine when self-isolation may be safely discontinued.

Provide education and resources regarding safe self-isolation practices in home settings.

File all cases in order, from Contact Establish to No Contact/Closed

A-1 Home – Sales

June 2019 – July 2020

Welcomed customers by greeting them and directing them appropriately.

Politely answer, screen and forward any incoming calls.

Advertised all Promotions and Sales

Customer service for every client by responding promptly to requests, inquiries, suggestions, and concerns.

TECHNICAL SKILLS

Software: Microsoft Office Business Suite

Operating Systems: Mac / Microsoft Windows

RealPage/Onesite

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