Data Entry Customer Service

Esther Stevenson

**** *********** ****** 513-***-****

Cincinnati, Ohio 45211 ******.**********@*******.***

Highly motivated, proactive, results-oriented and committed to producing quality work. With a hands-on approach communicating with Management, vendors, and clients to achieve Company goals. A quick learner who enjoys challenges with a proven ability to work well independently or in a team setting while effectively multi-tasking.

EXPERIENCE

Albert T. Brown Jr. Attorney at Law

Cincinnati, Ohio 45202

Legal Admin Assistant 2023-Present

Answering phone calls and emails

Confrere with clients and gather case information.

Handle Invoicing and Payroll.

Maintain calendar and Schedule.

Scan files and record keeping.

Data Entry and maintain office supplies.

Citi Bank.

Erlanger, KY

Customer Service Representative 2022-2023

Analyze and identify assess risk to the clients’ accounts.

Report and submit disputes and fraudulent claims.

Work with various departments on client’s billing discrepancies.

Process payments, and answer questions about the statement.

Adhere to Policy, apply sound ethical judgment regarding the client’s account.

Macy’s Inc. 1986 – 2021

Cincinnati, Ohio

Communication Admin Building Services

Processed purchase orders submitted daily by Colleagues.

Researched and reconciled invoices with expense payables.

Communicated expense errors to Colleagues and vendors for proper billing.

Handled complaints and issued resolutions.

Train Mailroom and colleagues on processes and procedures

Assisted with multiple budgets.

Verified expense accounts for proper coding/new accounts 1099 forms.

Maintain inventories and documents, and trace missing inventory across Macy’s location.

COMPUTER SKILLS

Microsoft Office Applications

Oracle-POS-AS400-Sawgrass-SAP-Quicken

UPS CampusShip-Perceptive Software

Outlook, Teams, Zoom

EDUCATION

Withrow High School, Cincinnati, OH

REFERENCES

Available upon request

Contact this candidate