Graphic Designer Customer Service
Resume:
MELISSA O’SULLIVAN
Behance.net/***design (portfolio)
***********@*****.***
Imtech Graphics
January 2023—Present
Pre-Press Graphic Designer, Design Graphic Layouts for large format print jobs and Instruction Sheets for the printing facility. Design renderings and create detailed installation Instruction Sheets used by Sephora (and Macys and Kohl’s) Instore Associates for every job. Digitally package files and keep them organized (brands: Lancome, Clinque, Valentino, Fenty, Christian Dior etc.) and ensure server consistency. Re-design the SOP and instruction template for Instruction Sheets for dozens of top brands brands according to feedback from Retailer. Track jobs and graphics across multiple physical and digital platforms and communicate closely with QC. Communicate with Operations and Customer Service Representatives about any issues going to press. Provide QC with final PDFS and closeout all jobs. Report to VP of Operations. Beau Label
June 2022—January 2023
Pre-Press Graphic Designer, Preflight electronic files received from clients and check them for accuracy and completeness. Inform account man- agers of any concerns prior to proceeding into production. Verify colors. Output plate-ready color proofs and color separations as well as Digital Print files - make adjustments dependent on type of printing. Maintain job file history for reference and retrieval. Make recommendations for print improvements. Trapping and Assembly. Create artwork for clients as requested. Remove unnecessary data and prepare files using PackZ, Illustra- tor and Photoshop. Work with Customer Service to adjust files to match customer specifications including step & repeat, distortions and cutbacks. Make color, text and image corrections as needed. Places proper marks, color bars and tone scales on jobs. Quality Control. Proofread. Report errors or deviations from work orders to the Production Manager/Account Manager. Ensure accuracy of the final data deliverable. Temptime (Holding of Zebra Technologies)
August 2021—April 2022
Formulation Technician, Manufacture temperature controlled ink for vaccines. Handle intermediates and bulk materials for production and R&D according to established procedures and production schedule. Perform pre-prodution activities including proofing reference rings. Assist with the development and execution of validation projects and protocols, reviewing and editing SOPs, work instructions, part specifications, and necessary documentation. Execute IFS transactions to ensure accurate inventory and records. Support development of improvements in the formulation man- ufacturing areas. Assist with in-process testing to assure manufactured materials meet specifications. Support physical inventories. Color match reference rings to accepted industry standards with verification. Operate laboratory equipment. Maintain and utilize process equipment including reaction vessels, scales, mixers, chillers, rheological devices, draw-down machines and three roll mill according to established procedures. Support R&D activities, including participation in development trials, carrying out new types of raw material and product characterization/performance testing and use of experimental materials. Maintain work area, documentation satisfying ISO & cGMP standards. Pantone
September 2018—June 2021
Hand made and color corrected small batch (2lbs.) lithographic inks for the world-wide Pantone color guide. Work with Pressmen, Color Control and Ink Laboratory. Create corporate ID’s (Conan O’Brien, Alexander McQueen, The Macallum etc.) One of a team of two responsible for production of up to 42 inks production cycle daily. Delta E’s delivered of .7 and often lower. If you have a Pantone book from 2018 -2021 - that is me and my partner’s work - every color. Consulted with Facilities Management on special project — creation and use of custom milded steel sleeve for mixing PMS colors. Assisted X-Rite heavily in research on up-dated proofing system for the Formula Guide/Color Bridge resulting in superior pre-press density prediction in ink preparation. Experienced with spectrophotometer, IFS software and GFI dispensing unit. Skilled at draw downs and direct visual comparison. Scored 100 percent on hue discrimination testing. Represented Pantone ink production in print and digital media pieces. Reported directly to Director of Operations of Pantone. First female in Pantone’s employment history (established 1963) to hold position. Have co-completed ink production of six Formula Guides/Color Bridges, Metallics Guides and Pastel Guides. Have made “every color in the book.” Artwill Group
April 2018—September 2018
Ink Manager & Mixer/Artroom Assistant, Mix all PMS colors for T-shirt silk screen shop. Color match, maintain inventory, generate ink mixing schedule, liase with screen printers, exposure room, artroom, the owner & shop foreman to meet print schedule and deliverable deadlines. Assist with screen film printing & proofing of customer artwork. Five Points Graphics
October 2016—June 2021
Graphic Designer, Contracted freelance graphic/textile design team with Jake Soper using Illustrator to create innovative graphic design collections for the babies market. Create main vector image and complimentary scalable textile patterns for sale to Toys R Us (historically), The Gap, JCPenny, Target etc. Also submitting individual work as of 7.5.17. Parsons School of Design–Graphic Design (2014) AAS New York University–Deaf Rehab (2001) MA
Fordham University–Theater (1994) BA
EXPERIENCE
SKILLS
Graphic Design, Pre-Press for Labels, Pre-Press for large format Installations, Color, Ink production, Spectrophotometer, Offset Printing, Silk Screen, Polymers, InDesign, Illustrator and Photoshop, PackZ
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