EDUCATION

Rohan Anthony

314-***-**** ad22rm@r.postjobfree.com St. Louis, MO LinkedIn

Saint Louis University Master of Science in Information Systems St. Louis, MO, USA. Expected May 2025 SKILLS

Data Analysis - Python,MS Excel,SQL,Spark(Data Bricks)

Database - Microsoft SQL Server,Postgres

Cloud - AWS,Google Cloud

Data Visualization - Power BI,Looker Studio

Other - Kafka,Data pipelines,Git,Agile,Linux

WORK EXPERIENCE

End User Support (Information Technology) – Part Time Student Worker Saint Louis University. Jan 2024

● Managed a high volume of support tickets using [specific ticketing system], consistently meeting or exceeding resolution time targets by 25% through efficient prioritization and problem-solving skills.

● Collaborated closely with cross-functional teams to implement system upgrades, resulting in a 30% reduction in recurring technical issues and enhancing overall system stability.

● Applied data analysis techniques to support ticket data, identifying trends and patterns that led to a 15% improvement in first-call resolution rates.

● Developed SQL queries to extract and analyze support ticket data, resulting in actionable insights that were utilized to create predictive models for anticipating user issues. Business Process Analyst - Internship Fenice Energy Chennai, TN, India May 2023 - August 2023

● Extracted data from HubSpot CRM and generated daily and weekly reports for stakeholders.

● Within three months, we reduced the number of pending cases by 60%, resulting in over $40,000 increased profits.

● Created weekly Excel reports on salespeople's performance, providing actionable insights.

● Collaborated on a research project using collected data to explore opportunities for expanding company services to new locations.

● Trained a machine learning algorithm in Python that predicts project completion time based on historical data. ACADEMIC AND SIDE PROJECTS

Apache Spark Streaming with AWS EMR Spark, AWS EMR,S3,CLI September 2023

● Employed Amazon Elastic Map Reduce (EMR) with Apache Spark for large dataset processing, enhancing efficiency and scalability.

● Developed Python-based Spark scripts for ETL operations, ensuring data quality and adding timestamps for improved analysis.

● Efficiently managed EMR clusters using AWS CLI, optimizing configurations for optimal data processing performance.

● Demonstrated capabilities by processing a representative dataset, showcasing scalability and effectiveness for data engineering tasks.

● Proficiently utilized Apache Spark, AWS EMR, AWS CLI, and Python to streamline data processing and cluster management.

Google Cloud End-to-End Project SQL, Python(Colab),Google Cloud,Looker Studio October 2023

● Established a robust database using Google BigQuery for efficient data storage.

● Implemented seamless connectivity between Python (Colab) and BigQuery, enabling streamlined data manipulation.

● Utilized PyCaret to build an Auto ML churn model, predicting employee turnover and supporting proactive retention strategies.

● Successfully exported model outcomes back to BigQuery, ensuring a closed-loop system for continuous data integration.

● Developed an interactive Looker Studio dashboard, providing insightful visualizations for effective decision- making on employee retention strategies.

Certification

● Google Data Analytics Professional Certificate October 2023

● Data Engineering using Kafka and Spark Structured Streaming October 2023

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