Cristopher A Barnes

*** *** *********** *** * Collierville, Tn 38017

901-***-****

ad22r1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated, IT professional seeking mid - level IT position in troubleshooting, designing and implementing in a network environment. Bachelor Degree in Information Technology backed by hands - on experience in Windows 10, Windows Server 2012, Windows Azure server and ESXi software to produce VMWare servers.

EDUCATION AND TRAINING

Master of Science in Cybersecurity

University of Phoenix, Phoenix August 2024

Master of Science in Information Technology University of Phoenix, Phoenix October 2022 Bachelor of Science in Information Technology University of Phoenix, Phoenix September 2021

Associate degree in Computer Science- Computer Networking Systems

ITT Technical Institute, Memphis■ 2003

Completion of VMWare Vsphere: Install, Manage, and Configure v7.0 training class. September 2021

Completion of CompTIA A+ hardware and software certification exam June 2005 Completion of CompTIA Network+ certification exam November 2005 Completion of MCP Windows XP Professional April 2006

Completion of Managing and Maintaining Microsoft Windows Server 2003 October 2006 Completion of Microsoft Certify Systems Administrator (MCSA Server 2003) June 2010 Completion of CompTIA Security+ certification exam December 2013

Completion of CCENT 06/2016

Completion of Cisco ICNDv2 training class New Horizons. January 2015

TECHNICAL SKILLS

Dell Technician Microsoft Office 03 - 19

Symantec Back Exec 2012 Rebuilding PC's

Avaya IP Phones Wireshark

HP ProCurve switches HP Laser Printers

Windows XP/ Win?/8/10 Troubleshooting computers Configuring hardware Ethernet

SCCM 20

Service Now Ethernet

Active Directory

Microsoft Server 2008 -2019 TCP/IP

Cisco Switch Config VMWare

ESXi software Cisco Meraki WAN, LAN

Zebra Printers

WORK EXPERIENCE

IT Site Manager 03/16- Present

Quest Diagnostic Laboratory, Memphis, TN

•Implement, Configure and Manage Anywhere365 UCC

•Guided and supervised the assigned team of IT Support Specialists as per the company rules and regulations, ensured work is completed and reported regularly and efficiently.

•Trained and educated the workforce regarding proper work completion and adherence to company standards.

•Organized and monitored staffing schedules and rotations.

•Communicated goals and performance standards to employees.

•Assigned duties/shifts to employees as per their area of expertise.

•Conducted performance evaluations and make recommendations regarding employees.

•Attended weekly SLA metrics meetings. Reported tickets breached SLA and offered corrective actions.

•Taking part in multiple projects simultaneously throughout different plant departments aiming IT systems performance improvement.

•Escalation point for the issues which couldn't be resolved through the standard procedure

• Researched, analyzed and presented information and recommendation to upper management regarding the configuration and acquisition of hardware, software and telecommunications equipment.

• Analyzed operations hardware/software problems and assigned responsibilities for specific task completion and project deadlines.

•Responsible for ensuring that user needs and IT Support team schedules met on all shifts.

• Mobile devices site administrator. Coordinated distribution of company assigned mobile devices. Ordering and cancelling phone lines.

•Lead migration project Windows 7 to Windows 10 OS for some 500 desktop and laptop PCs within Memphis plant.

•Manage ShadowControl StorageCaft backup system.

•Manage and Administer ETQ Reliance application

•Manage AD functions (Adding, Deleting, Managing OUs, users and computers.

•Setting up Email and Skype functionality for new users.

•Managing VHost and Vmachines (servers and workstations) within the environment.

•Configure and manage WDS for workstation builds for local and remote users.

•Provide Juniper switch support for network infrastructure.

IT Support Specialist II 06/12 - 03/16

Verso Paper, Memphis, TN

•Implement and Configure Windows 2008 Deployment Server

•Utilize User State Migration Tools and WDS to deploy and transfer user documents to new laptops.

•Use WDS to deploy and configure Windows 7 enterprise laptops.

•Provide support and configure Avaya IP Phones.

•Add, Modify, and Delete user, computers, and groups in Active Directory.

•Setup Cisco VPN clients and provide support for user access.

•Setup and configure Symantec Backup and Restore jobs using Backup Exec 2012

•Provide IPhone 4s, 5, and Android Galaxy SIii support.

•Configure smart phones to Active Sync to access exchange functions.

•Virtualize and Migrate 2008 and 2012 servers to VMHost

• Maintenance, configuration and troubleshooting of various network devices including routers, switches, access points, WLAN Controller etc., comprising client's network.

•Designing, deploying and configuring Cisco Meraki Wi-Fi networks.

•Support and configuration of Sonicwall Firewall (Router), Cisco, HP ProCurve, Aruba, Ubiquiti, Netgear Network Switches.

•Working with Change Management daily.

•Assess clients' network and IT environment for improvements and resolving bottlenecks.

•Monitoring network performance to determine whether adjustments need to be made.

•Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.

•Assisting the IT department with various IT-related upgrades, projects, and tasks.

•Quickly responding to network outages.

•Participating in Team Meetings as required.

•Communicating technical information to IT staff members.

•Performing server backups.

•Resolving network related issues in a timely manner.

•Performing configurations backups and disaster recovery operations.

•Documenting network configuration and operational procedures.

•Administrating Windows, VMware server systems.

•Daily involved in Active Directory administration tasks. Create and edit GPOs.

•Providing technical training to end users.

•Evaluating emerging network and security products and technologies.

•Develop technical and user procedural documentation.

Network Administrator 12/10 - 06/12

APAC, Memphis, TN

•Image and repair Dell laptops.

•Configure and troubleshoot ISP connectivity issues at job sites.

•Setup and manage network infrastructure at temporary job sites.

•Install and manage printers, faxes, modems, and other network equipment.

•Setup Ubiquiti wireless devices.

•Cabling and providing network access to temporary job sites.

•Configuring Sonic walls firewall appliances.

•Configure and troubleshoot Linksys Switches.

Network Administrator 10/04 - 12/10

Memphis Area Teachers' Credit Union, Memphis, TN

•Implement and configure Windows 2003 Servers (SCCM 2007,Blackberry Server, Print Server, IIS servers, MOM 2003)

•Configure and manage VMHost and VMServers using ESXi 4.0 and VMWare

•Create and manage Group Policy Objects in Active Directory

•Create and mange User Accounts, Computer Accounts, Security Groups, Distribution Groups in AD

•Install and manage Cisco routers, switches, network adapters, and other network equipment.

•Create and manage software packages using SCCM 2007 to deploy or upgrade client software and also push out Windows Updates

• Manage Trend Micro Virus software and Firewall to deny and allow access to specific ports, deny and allow access to internet websites and also manage the reporting of Viruses to the client computers

•Perform daily maintenances that include enabling shadow coping and nightly backups with Veritas Backup Exec software. To ensure that the client's data is available at all times.

•Assist users and administer Microsoft Outlook 2003 and Exchange Server.

•Configure and administer HP Proliant Servers

•Install and Manage SQL 2000 and 2005 servers which includes backing up the databases, restoring, detaching, creating new databases, creating and managing user accounts on the SQL server

•Troubleshoot and resolve system issues, printer issues, software issues, and networking issues

IT Support Technician 06/03 - 10/04

Remedy (Flextronics), Memphis, TN

•Setup workstations with correct software to ensure that each printer receives the correct download for Hewlett Packard.

• Perform daily maintenance duties on UNIX server (programming scripts, backing up data, and uploading new data)

•Provide software support for Motorola wireless and Apple computer applications.

•Troubleshoot and repair hardware and software issues pertaining to workstations, printers, network connectivity, and radio frequency devices.

•Develop spreadsheets and databases using Access and Excel to log downtime and to track inventory.

•Repair extra PC's to minimize downtime from malfunctioning PC's.

•Install and configure switches, routers, network adapters, and network cables.

•Ability to program and troubleshoot Truck and Hand RF equipment.

•Ability to troubleshoot and resolve issues with Zebra printers.

CIVIC INVOLVEMENT

I am a member of Alpha Phi Alpha Fraternity. Activity included: Big Brother Program -1999

Reading is fundamental (Larose Elementary) - 2000

Hope House (Children infected with the HIV virus)-1997 - 2001

Volunteer Head tee ball coach for AAU organization April 2005 (ages 3 & 4 boys and girls). Volunteer Head Flag Football Coach for 19 sports May 2006 (5 - 7 year old boys).

Football Director SYS Cordova Wolves 2010

Head Baseball Coach Germantown Giants 2010 - 2016

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