OJOTU OLUMIDE JNR

Email: ad22qw@r.postjobfree.com, Phone: 973-***-****

New Jersey 07106

DESKTOP SUPPORT TECHNICIAN

Olumide is a seasoned desktop support technician with 5+ years of experience focused on streaming procedures to help continually raise IT team performance. Experience in installing, diagnosing, servicing and maintaining high end client proprietary products as well as other computer-related products.

SKILLS:

•Time Management

•Familiar with both Windows and Mac OS

•Proficient in hardware configuration and system assembly

•Working knowledge of PC/LAN hardware troubleshooting and basic knowledge of workstation software.

•Experience supporting mobile devices, phones, and tablets.

•Windows 7/10/11

•Inventory Management

•Vendor Management

•Good understanding of Active Directory and Group policy

•Working knowledge of PC/LAN hardware troubleshooting

•Asset Management Tools such as Ivanti

•Proficient in Ticketing system such as Zendesk, Jira and ServiceNow

•Able to lift 50 lbs.

•Familiar with Remote software like Team Viewer, LogMeIn and Citrix

•Familiar with imaging machine like SCCM, JAMF, Ivanti and MDT

Work Experience:

Desktop Support, Paul Stuart. NY Sep 2019 – Dec 2023

•Supporting desktop hardware and peripherals across a variety of devices

•Installing and configuring new technology to be implemented by the company, such as hardware, operating systems, and programs or applications.

•Fixing of various infrastructure on-site, remote connectivity and access issues (Wi-Fi, VoIP, VPN)

•Supporting Azure, VMware, DNS, Windows Servers and O365

•Oversee inventory and order additional products and supplies when needed.

•Resolves routine technical problems and answers queries by telephone and face-to face in support of internal user computer hardware, software, network, telecommunications systems, audiovisual equipment.

•Evaluate the selection and shipping process and work to improve efficiency.

•POS troubleshooting, updating in house applications, installation of new applications through Meraki cloud mdm

•Onboarding and offboarding tasks

•Printer troubleshooting, configuration, repair/replacement

•Ordering of new inventory to make sure we have enough in stock for users.

•VPN configuration and troubleshooting

•Create new user account, password reset and account management.

•Supporting Teamwork App such as POS, Shipstation, Device agent.

•Supporting Windows, iMac and MacBook

Desktop Support Technician, Jane St. NY Jan 2017 - Aug 2019

•Providing technical support, diagnosing, and troubleshooting hardware and software problems, including desktop, laptop

•Resolving Windows, Virus/Spyware, and PC software related issues

•Monitoring and troubleshooting LAN installed configured routers and switches.

•Performing PC performance optimization, installation of OS, software, patches, and updates

•Break/fix of computers, password recovery, imaging of hard drive, different Raid configuration of the hard drive

•Successfully troubleshot and resolved end-user complications through research and effective follow-up practices.

•Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.

Field Technician, ClearCaptions, Jan 2015 - Dec 2017

●Installation of VOIP and PSTN phones

●Training of end users with hearing loss how to use the products.

●User configurations as per customer and company requirements

●Staging of new equipment in warehouse to prep for delivery.

●Executed break/fix activities to repair broken devices, primarily clear caption equipment.

●Technical documentations of hardware and software additions or changes

●Performed preventive, detective and corrective maintenance on all systems.

●Resolved minor computer problems with navigation and data collection software.

EDUCATION

CompTIA A+

CCNA

IT Fundamentals

HIGH HOPE ACADEMY High School Diploma

ISCG UNIVERSITY

Human resource management

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