Thomas A Scott 607-***-****

Freeville, NY ad22qm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Web and IT professional with wide range of technical and troubleshooting skills

People person, who enjoys working creatively with customers to resolve issues

Advocate for process improvement and passion for empowering people through training opportunities

SUMMARY OF SKILLS

Remote Support Identity Management

Technical Support Inventory/Asset Management

Customer Service SQL Database and Queries

ServiceNow ticketing Documentation Support

Project Management Troubleshooting

PROFESSIONAL QUALIFICATIONS

Information Technology Skills

Configure security settings or access permissions for groups or individuals

Identify causes of networking problems, using diagnostic testing software and equipment

Respond promptly to work order tickets of both employees and customers

Troubleshot and resolved issues with computer hardware and applications Customer Service Skills

Use interpersonal and communication skills to work with wide variety of personnel

Listen and respond promptly to customer requests to solve problem

Solve customer problems to increase daily productivity Teaching/Training Skills

Train associates on the use of applications and technology

Conduct workshops on the use of internet templates to a range of participants

Collaborate with a team to work towards a common goal

Assist with computer courses at Dryden Library teaching skills to older individuals WORK HISTORY

Infrastructure Associate Analyst, Pall Corporation Cortland, NY 12/2019-11/2023 Web/Cloud Application Support, Corning, Inc. Corning, NY 06/2005-09/2019 WebMaster/IT Specialist, Cornell University Ithaca, NY 08/2000-11/2004 EDUCATION

Mansfield State College Bachelors of Science in Physics Mansfield, PA Mansfield University Certification in Physics & Math Education Mansfield, PA More detailed resume available upon request

https://www.linkedin.com/in/tomscott5/