Kevin L. Mayback

*** * ***** *******, *** ***, Tempe, AZ 85283

623-***-**** ad22p0@r.postjobfree.com

SUMMARY

I am seeking an information technology position that will utilize my years of experience as a computer technician. Including:

Hardware break-fix

Hardware/software installation

Configuration management

Hardware/software testing

Software product build/release

COMPUTER SKILLS

Hardware

Over 19 years of experience repairing computer hardware and software

Operating Systems

Experience with Microsoft Windows and QNX

Experience with writing scripts files

Software

Experienced C computer programmer

Familiar with Visual Basic and HTML

EXPERIENCE

04/2023-10/2023 Desktop Support, The Intersect Group, Phoenix, AZ

Troubleshoot and resolved hardware issues in Windows 10 and 11

Troubleshoot and resolved software issues in Windows 10 and 11

Troubleshoot and resolved VPN issues

Installed new Lenovo desktop and laptop computer hardware

Repaired Lenovo desktop and laptop computer hardware

Troubleshoot and resolved Microsoft Office 365 issues

Used Atera ticketing system to document issues

Maintained network printers

10/2022-02/2023 Desktop Support, Ascendion, Basking Ridge, NJ

Troubleshoot and resolved hardware issues in Windows 10

Troubleshoot and resolved software issues in Windows 10

Troubleshoot and resolved VPN issues

Troubleshoot Any Connect issues

Installed new Dell desktop and laptop computer hardware

Repaired Dell desktop and laptop computer hardware

Troubleshoot and resolved Microsoft Office 365 issues

Used Service Now ticketing system to document issues

Maintained HP printers

05/2019–09/2022 Desktop Support, Insight Enterprises, Inc., Chandler, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Troubleshoot and resolved VPN issues

Helped Troubleshoot VoIP phones issues

Installed new Dell desktop and laptop computer hardware

Repaired Dell desktop and laptop computer hardware

Troubleshoot and resolved Microsoft Office 365 issues

Used Service Now ticketing system to document issues

Maintained Toshiba printers

02/2019–04/2019 Desktop Support, Insight Global, Phoenix, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Troubleshoot and resolved VPN issues

Installed new HP desktop and laptop computer hardware

Repaired HP desktop and laptop computer hardware

Troubleshoot and resolved Microsoft Office 365 issues

Used Service Now ticketing system to document issues

Maintained Xerox printers

11/2018–02/2019 Desktop Support, Getronics, Tempe, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Installed new Dell and HP desktop and laptop computer hardware

Repaired Dell and HP desktop and laptop computer hardware

Troubleshoot and resolved Microsoft Office 365 issues

Used Remedy ticketing system to document issues

Maintained Xerox printers

02/2017–11/2018 Desktop Support, PC Connection Inc., Tempe, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Troubleshoot and resolved VPN issues

Helped Troubleshoot VoIP phones issues

Installed software packages using Altiris in Windows 7 and 10

Imaged and installed new Lenovo desktop and HP laptop computer hardware

Repaired Lenovo desktop and HP laptop computer hardware

Repaired remote computers with GoToAssist and Remote Desktop Connection

Troubleshoot and resolved Microsoft Office issues

Used Service Now ticketing system to document issues

Background with Cisco IP phones

Maintained Lexmark printers

Maintained and repaired Ethernet cabling

Maintained computer inventory using Altiris

11/2016–12/2016 Desktop Support, CVS Health, Scottsdale, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Repaired Lenovo laptop and HP desktop computer hardware

Installed new Lenovo laptop and HP desktop computer hardware

Installed software packages

Maintained HP printers

10/2016–11/2016 Desktop Support, PF Changs, Scottsdale, AZ

Troubleshoot and resolved hardware issues in Windows 7 and 10

Troubleshoot and resolved software issues in Windows 7 and 10

Repaired HP laptop and desktop computer hardware

Installed new HP laptop and desktop computer hardware

Installed and maintained HP printers

Installed software packages

04/2016–09/2016 Hardware Assembly, ProLogistix, Phoenix, AZ

Assembled servers, switches, UPSs, and miscellaneous hardware into racks

Assembled computer desktops and small computer devices

11/2007–12/2015 On-site Support, General Motors, Honeoye Falls, NY and Yuma, AZ

07/2006–04/2007

I worked on contract for the following companies during my time at General Motors.

Hewlett–Packard Company, Honeoye Falls, NY and Yuma, AZ

The Computer Merchant Ltd, Honeoye Falls, NY

The Computer Merchant Ltd, Honeoye Falls, NY

CompuCom Systems, Inc., Honeoye Falls, NY

Hallmark TotalTech, Inc., Honeoye Falls, NY

Repaired HP and Dell laptop and desktop computer hardware

Installed, upgraded firmware, and maintained Ricoh and HP printers

Worked on projects to replace user’s computers, upgrade O/S, and computer inventory

Worked on projects to install hardware switches both Cisco and HP

Monitored help desk queues, processed tickets, and interfaced with users in fixing issues

Active Directory Users and Computers Management

Maintained backups for network storage devices

Troubleshoot and resolved VPN issues

Troubleshoot and resolved Microsoft Office issues

Helped Troubleshoot VoIP phones issues

Imaged desktops and laptops, and assigned software using SCCM tool

Used Service Now ticketing system to document issues

Background with Cisco IP phones

Maintained and repaired Ethernet cabling

Maintained computer inventory

7/2007–11/2007 Desktop Support, GDKN Corporation, Elma, NY

Repaired HP and Dell laptop and desktop computer hardware for

Installed new computer hardware and added/updated software using active directory

Worked on projects to replace user’s computers, upgrade O/S, and computer inventory

10/2005–03/2006 PC Technician, Tek Systems, Inc., Pittsford, NY

Installed departments new HP computer hardware on schedule

Upgraded new and old computers to Windows XP and installed user software on schedule

Installed software onto desktops and laptops with Peacy and manual loading procedures

Used Remedy ticketing system to document issues

Installed and removed hardware from desktops and laptops

Used active directory to manage computer assets and users

07/2004–09/2005 Software Developer, Ortho–Clinical Diagnostics, Rochester, NY

Supported QNX Network for blood analyzer project

Hardware/software installation

Problem resolution

System backups

Wrote scripts in Perl and Korn shell to improve data gathering

Designed, implemented and tested C software modifications

12/2001–11/2003 Software Engineer/Software Developer, Eastman Kodak, Rochester, NY

04/1980–01/1998

Designed and installed QNX network for software development group

Designed and implemented product build process which decreased release time

Designed, implemented, and tested software modifications to the human interface and

embedded code for high speed photographic optical printer

Administrator for the QNX network and software configuration management

Designed, developed, and integrated software for photographic equipment in a real time

environment for the Advance Photo System

Designed and performed software test procedures for Advanced Photo System

Performed both software and hardware installation and upgrades for the QNX software

development network and test lab

Implemented PVCS software version control system for the software development group

Documented software processes for CMM level 2

Performed software and hardware upgrades for trade trial installations at customer lab sites

02/1998–11/2001 Software Engineer/Network Administrator, Gretag Imaging, Rochester, NY

(Divested from Eastman Kodak)

Installed and maintained servers, workstations, hubs, printers, and other hardware devices

along with software applications

Developed, and integrated software in C for high speed photographic printer in a real time

environment

Maintained PVCS version control and software build and release process for software

development

Designed, developed, and maintained software installation process for the high speed

photographic printer

Wrote Korn shell scripts for network and software development tasks

Worked with vendors and Gretag Chicopee to implement and install WAN and internet

network connections between the two plants

Assisted in maintaining the telephone switch and voice mail system

EDUCATION & CERTIFICATIONS

A+ Certified Professional

A.A.S., Computer Programming, Genesee Community College, Batavia, NY

PROFESSIONAL DEVELOPMENT

MS Windows 8, MS Windows 7, MS Office 2013, MS Office 2010, A+ Hardware Fundamentals,

A+ OS Fundamentals, Network+ Operating Systems, UNIX Shell Programming, MS Access 2007, Excel Programming with Visual Basic, HTML, Understanding TCP/IP, Supporting and Troubleshooting the Windows Registry, Supporting MS Networking Essentials, MS Enterprise Web Solutions Workshop, Visual Source Safe, Mastering Visual Basic 6 Fundamentals, Advanced C Workshop, Clear Case, VxWorks Tornado, Managing, Supporting and Troubleshooting the Windows Registry Training

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