AS Amy Stofferahn

Odessa, TX ***** 218-***-**** ad22oy@r.postjobfree.com

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Customer Relationship

Management

Communications Management

Electronic Document

Management System

Managing Orders

Quality Control Management

Leadership

WORK HISTORY MANAGER/LEAD MANAGER 06/2019 to CURRENT Delek Logistics

Set overall vision and provided team leadership.

Evaluated employee performance and coached and trained to improve weak areas.

Delegated high volumes of work to empower team, build trust, and assist with professional development.

Measured team performance and reported metrics to leadership team members.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Established team priorities, maintained schedules and monitored performance.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

MANAGER/ DISTRICT ASSISTANT 10/2007 to 05/2019

Marathon Oil McGregor, MN

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Mentored team members to enhance professional development and accountability in workplace.

Created employee schedules to align coverage with forecasted demands. Controlled resources and assets for department activities to comply with industry standards and government regulations.

EDUCATION Associate Criminal Justice Criminal Justice 03/2014 University of Phoenix, Tempe, AZ

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