Customer Service Agent
Resume:
professional summary
experience
Clarksburg, MD *0871
W: ********.*********@*****.***
MS Word, Excel, and Powerpoint
Interpersonal communication
Administration and management
Leadership
Problem solving
Attention to detail
Customer service
Hospitality and accommodation
Time management
skills
•
•
•
•
•
•
•
•
•
tashonda
payne
t p
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Winter Growth Inc. Olney, Maryland
May 2023 - Current
Life Enrichment Associate
• Organized, led and promoted interest in recreational activities.
• Created assessment-based treatment goals to help patients recover.
• Managed safety by enforcing rules and regulations of recreational facilities. Quantem Aviation Services Baltimore, MD
May 2022 - November 2022
Passenger Service Agent
Assisted passengers with special needs, including unaccompanied minors, VIP passengers and those in need of wheelchairs
•
• Accepted check-in and carry-on baggage with consistent compliance checks
• Helped passengers find designated locations for baggage checking and aircraft boarding. Institute of Emotional Regulations Washington, DC January 2022 - May 2022
Clinical Mentor & Life Coach
Executed periodic assessments to evaluate program performance and identify additional instructional needs
•
• Empowered clients through relatable advice, relevant skills and self affirmation techniques Built positive, trusting relationships with clients based on open communication and ongoing support.
•
Actalent Rockville, MD
October 2021 - November 2022
Specimen Processor
• Recorded methods used and generated reports from collected information
• Inspected work areas and equipment for compliance with regulations and guidelines
• Compiled and interpreted test data and results into valuable information. Koons of Silver Spring Silver Spring, MD
October 2020 - December 2020
Customer Relations Specialist
Managed high volume of interactions in fast-paced environment, consistently delivering fast, knowledgeable support
•
education
certifications
Coordinated practical resolutions to complex client issues, preserving satisfaction and brand loyalty
•
• Handled stressful situations professionally and multitasked with ease. Telesis Communication
December 2019 - September 2020
Customer Service Representative
• Met personal, team and company goals in customer service environment
• Managed customer calls efficiently in fast-paced call center environment Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
•
D.C. Central Kitchen Washington, DC
July 2017 - October 2018
Program Coordinator
Delivered on promised program services by facilitating work between internal team members and external service providers
•
Monitored programming to meet schedules, follow guidelines, and maintain quality performances
•
Engaged members and existing clients with audience-specific communication aligned with program branding.
•
Kaiser Permanente Rockville, MD
September 2015 - January 2017
Onboarding Specialist
Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools
•
Delivered exceptional customer service to bolster strong relationships and build positive experiences
•
• Documented, researched and resolved customer service issues. Diploma
Redirection High School, Brooklyn, NY
January 2000
Some college
• CPR Certification
• First Aid Certification
• Life Coach Certification
• 911 Dispatcher Certification
Contact this candidate