Customer Service Data Entry

Charlene A. Swain

**** **** **.

Urbandale, Iowa 50322

515-***-**** *****************@*****.***

Skills

Detail Oriented

Organized

Multitasking Skills

Quality Control

Time Management

Data Entry Professionalism

5S

Leadership

Computer Skills

Problem Solver

Labeling

Filing

FDA Auditing Communication Faxing

Copies Microsoft Office Microsoft Excel

Provider flow

Greenway

Phreesia

FMLA (OB patients only)

Allscripts chart system

PPMS patient scheduling system

Work History

MercyOne Urbandale Family Medicine Clinic

Urbandale, Iowa

August 7, 2023- Present

Provide excellent customer service to all patients that enter our clinic or call.

Data Entry with proficiency and professionalism

Maintain Phreesia online check in system

Maintain the Follow my Health portal requests

Process duplicate charts in a timely manner and report to PBO(full system chart maintenance team)

Process patient charts that have been declared deceased and notify the Primary physician of patient.

Process and scan faxes appropriately either into patient chart directly or task third party medical records filing and maintenance company.

Positively and efficiently communicate with the physicians about their patients when the need is necessary otherwise send a task directly to their nurse.

Work effectively with my front staff co-workers to ensure each day flows smoothly and efficiently for the patients, nurses and physicians.

Answer the phone in a timely manner and provide excellent phone customer service to ensure I accurately task the correct nurse and provide as much detail in the task sent to ensure the task is completed without issues.

Schedule/Reschedule patients either in-person or by phone.

Maintain accurate and on time trainings for my employee portfolio.

Be flexible when things come up last second while maintaining a calm and professional manner for all involved.

Fax Release of Information when needing to request patient record from other offices.

Provide extra support to my Clerical Supervisor and Clinic Director.

OBGYN Associates P.L.C

Des Moines, IA

Receptionist

March 22, 2022- June 13, 2023

• Assist in the organization of records for patients

• Provide excellent phone customer service to patients, referring doctor office, Doctors, other Healthcare facilites

• Assist nurses and Doctors with any tasks and or questions

• Process daily faxes and deliver to appropriate personnel/ staff

• Provide accurate medical records to the corresponding medical release of information form provided

• Provide the necessary information on the OB FMLA paperwork provided by the patient and their employer so patient is able to take maternity/paternity leave

• Provide excellent customer service to patients that call to schedule appointments as well as have any questions for nurse/other staff

• Schedule appointments appropriately pre the needs of the patient/ and or instructions of nursing staff

• Enter in New patient data per the referrals we receive as well as check for active insurance

• Provide excellent face to face customer service when interacting with patients for checkout/scheduling duties on scheduled closing night

Edencrest at Siena Hills

Ankeny, Iowa

Resident Assistant

August 2021- April 2022

Obtain vital signs, keep accurate record and notify the supervising nurse of any deviations from service plans

Provide resident assistance with activities of daily living

Assist with light housekeeping

Demonstrate exemplary red-carpet service

Provide compassion when caring for residents

Other duties as assigned

Tiger Tots Daycare and Preschool

Madrid, Iowa

Teacher/Manager

August 2020- July 2021

Greet each child and family with a smile everyday

Treat each child and their family with respect

Treat coworkers with professionalism and respect

Ensure the safety procedures are met consistently for the children and employees

Provide quality education material for children daily to meet their developmental needs

Ensure the necessary cleaning and sanitizing supplies are available daily

Help other teachers as needed with daily activities and transitions with the children

Assist with diaper/ toilet learning for each child depending on their age and developmental stage

Set out weekly sign-up sheets for families

Ensure the sign-in/out book is ready for families daily

Ensure the weekly attendance sheets for staff are readily available and updated for any new children attending the center

Note and relay messages to appropriate personnel regarding children absences or changes in schedules

Ensure the weekly menu is available to families, children and staff

Ensure registration packets are made and available for staff to hand out to who requires one

Ensure Food program paperwork is updated for monthly reporting

Ensure that monthly fire and tornado drills are completed

Ensure weekly/ monthly food and center supply orders are completed

Ensure any communication notices about maintenance to our center is reported properly to the maintenance personnel

Ensure the center playground safety guidelines are met and reported monthly

Kreg Tool

Huxley, Iowa

Packaging Assembly

August 2019 – January 2020

Ensure quality of produced parts meet standards

Ensure and follow SOP for each product to ensure each kit is built correctly

Notify correct personnel if issues arise with the products or if SOP/Control Plan is not up to date or missing

Work with team members to ensure a safe work environment is provided in each cell and work flow meets goal rate

Provide feed back and submit SOP change form if needed to possibly better a process

Contact lead and Quality is issues arise with quality of any parts in products being produced

Maintain accurate data in Workforce management

Hach

Ames, Iowa

Operator I- ETS

July 2015- March 2017

Quality Control for all the products handled during packaging process

Package a quality product to be ready to ship to customer in a timely fashion to meet goal while following company policy and safety procedures

Communicate with team lead on any issues or concerns of product in a timely manner

To ensure materials are available for the products to be finished and packaged properly

Assisted in training other Aerotek employees on equipment and processes in ETS department

Make sure daily 5S is completed at end of shift

Package medical orders with Hach associate

Frequently put in lead of line or on own to fill orders and fill out appropriate packaging control paperwork.

Aerotek ( On-Site Temp Agency Hach)

Ames, Iowa

Operator I- ETS October 2013 – July 2015

•Quality Control for all the products handled during packaging process

•Package a quality product to be ready to ship to customer in a timely fashion to meet goal while following company policy and safety procedures

•Communicate with team lead on any issues or concerns of product in a timely manner

•To ensure materials are available for the products to be finished and packaged properly

•Assisted in training other Aerotek employees on equipment and processes in Environmental Test Strips department

•Make sure daily 5S is completed at end of shift

•Package medical orders with Hach associate

•Frequently put in lead of line or on own to fill orders and fill out appropriate packaging control paperwork

Rainbow Children’s Center

Longmont, Colorado

Assistant Teacher

June 2009- October 2009

•Assisted in planning and implementing children’s daily activities for up to 11 children

•Ensured children’s safety throughout the day

•Established consistent routines to include mealtime and break times

Cheryl’s Child Care

Glidden, Iowa

Child Care Assistant

November 2008- April 2009

•Planned outdoor activities for up to 5 children

•Maintained consistent environment during activities such as story time and games

•Help plan meal and snacks for all children on solid foods

•Ensure daily notes are provided for infants for any needed restock items

Carroll Health Center Carroll, Iowa

Certified Nurse’s Assistant

July 2008- November 2008

•Provided comprehensive care for up to 30 residents to maintain healthy living

•Extensive documentation of residents care for proper billing

•Skills training

•Provide dietary assistance to all residents under my care

Glidden Country Store Glidden, Iowa

Associate Sales

July 2007- October 2007

•Provided overall customer service in locating merchandise and checking customers out

•Oversight of entire store and operations for 8 hour shift

•Measure the gasoline tanks nightly

•Take inventory of lottery scratch tickets and all tobacco products

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