Jesse A. Uriarte

***** *. **** **

Phoenix,AZ ***48

480-***-****

ad22ma@r.postjobfree.com

Objective

Seeking a position in which my personal skills and previous experience will lead me too personal and

professional growth.

Education

Mesa Community College January 2021 - Current

●Majoring in Business, Minor in Edu.

SIATech High School- Phoenix, AZ Graduated July 2013

Phoenix Job Corps Center- Phoenix, AZ

●Administration and Retail Sales

Experience

Integrated Wellness

August 2023 - November 2023

House(s) Supervisor

●Organized activities and maintained home, household budget and all finances for several houses.

●Utilized strong communication and motivational abilities to maintain a positive environment

● promote social, emotional and intellectual growth through planned enrichment activities.

24/7 Intouch November 2022 - May 2023

Customer experience specialist

●Advise and assisted with customer warranties, recalls and complaints.

●Set appointments for dealerships, tow trucks for road side assistance and cash/card

reimbursements.

Gopuff March 2021 – November 2022

Customer experience specialist

●Assist customers with orders purchased via phone, text chat, and email.

●Handle customer accounts responsibly, modifications, cancelations, etc.

Wells Fargo Bank, NA October 2019 - August 2021

Inbound Sales Specialist

●Assist customers who are looking to discuss purchasing and refinance options

●discuss goals and transfer customers to the correct department of consultants to further assist

with applying

Paycheck Protection Program (PPP)

●I have also been given the opportunity to assist with Small Business Lending, used; MSP, CPS

(Reflections workspace), Microsoft, windows, as well as many others.

Forbearance (COVID-19 Pandemic)

●Assist customers with identifying and discussing repayment options for forbearance for their

homes.

●We assist with; extending forbearance, applying payments to the end of the loan term,

processing payments and setting up ACH withdrawals for the customer

• Processing

• Home Preservation

• Small Business Lending

• Home Mortgage

• Customer Service

Alorica December 2014 – October 2019

Sales Verifier / Sales Agent

●Verified customer information and packages for sales made by peers

●Sales and upselling DirectTV packages

●Assisted manager with monitoring sales floor for questions and reporting issues made by customers

Allied Forces Tempe January 2014 - August 2014

General Labor

●Cleaned and organized warehouse space

●Painted office walls of varying size and texture

●Moved necessary supplies and equipment from storage that were needed for projects

Skills

●Technology- Type 50 wpm, technology proficient

●Communications- Excellent written and verbal presentation skills. Use proper grammar and have a

good speaking voice. Comfortable speaking in front of groups.

●Interpersonal skills- Able to get along well with co-workers and accept supervision.

Awards and Achievements

●Certified in Customer Service, Alpha/Numeric Filing and MOS Word, power point, and excel

spreadsheet

References

●Available upon request

Contact this candidate