Customer Service Corpus Christi
Resume:
Lauren Whitley
Outgoing, reliable, hard worker with management, customer service and sales experience seeks position with a company that allows me to thrive, grow, and prosper- Corpus Christi, TX 78410
*************@*****.***
I’m a hard working, honest, trustworthy, reliable, punctual, enthusiastic, caring, loyal, problem solving, empathetic team player! Not only can I adapt to anything, but I can conquer anything thrown my way! I enjoy learning new skills, meeting and communicating with new people, and I enjoy going above and beyond to consistently remain positive, friendly, outgoing and welcoming. I have management experience, work extremely well with others and look forward to securing a permanent position with a company that allows me to thrive and become one of their biggest assets- while we grow together! I can do all things through Christ who strengthens me. Work Experience
Supervisor
First National Bank Texas - Corpus Christi, TX
November 2020 to May 2023
Accomplishments include: being named top seller and outstanding employee over eight months in a row. Moving up in rank after just six months of employment. Quickly moved into a management position and lead and trained several employees on my team. I received Employee of the month two separate months. Duties and responsibilities included being responsible for a team of coworkers- assisted in creating the schedules. Made sure every employee felt welcomed, happy, content and thriving at the workplace and also in their personal life. I handled opening and closing procedures nearly every day. I had extremely large cash handling responsibilities and transactions. I balanced the drawers as well as the vault every single day/night. I am proficient in several banking computer programs including Horizon. I was in charge of my own vault and made sure the armored car and money deliveries went through smoothly. I created weekly promotions and events to draw in more business. I planned get togethers and business developments for current and new customers. Opened personal checking and savings accounts as well as business accounts. Established rapport and close relationships with customers and clients. I visited local businesses on a monthly basis to pass out marketing and business cards. If a customer needed a bank account and didn’t have a way to the bank, I’d drive personally to them and meet them wherever they needed. I Sold and marketed auto loans, mortgage loans, personal loans, mortgage and auto refinancing. Sold CD secured loans. Responded daily to numerous company wide emails- proficient in Microsoft Word and Excel. I kept all paperwork in correct date and order, also kept branch tidy- clean, functional and professional.
Advertising Associate
Ads Venture Media - Corpus Christi, TX
January 2018 to April 2019
Graphic design, social media marketing, answering phones, filing, making appointments, schedule coordinating, maintaining client relationships. Hosted events to advertise and being in more clientele. Built rapport and established connections with clients. I was in charge of the social media pages as well as mass emails and communications. I also used Photoshop and other programs to create flyers, banners and ads for the company and for clients.
Supervisor/ Retail Sales Associate
Da’vi Dress - Corpus Christi, TX
August 2014 to May 2017
Extreme sales and marketing. Handled opening and closing procedures. Cash handling and transactions. Answering phones. Ordered inventory and restocked once delivery was present. Hired and trained employees. Maintained kiosk appeal and cleanliness. Developed relationships with returning customers. Made contact with customers when new products arrived. I was top seller and associate for 7 months. Education
Some college in Fashion Marketing and Merchandising The Art Institute of Austin - Corpus Christi, TX
May 2011 to September 2013
Skills
• Merchandising
• Cash Handling (8 years)
• Graphic Design
• Photography
• Typography
• Microsoft Office
• Microsoft Excel
• Customer Service Expert (8 years)
• Phone etiquette (10+ years)
• Filing
• Organizational skills
• Adobe Photoshop
• Insurance Sales (2 years)
• Branding
• Layout Design
• Sales (7 years)
• Marketing (4 years)
• Punctuality (7 years)
• Dependable (4 years)
• Advertising (6 years)
• Typing- 86 WPM (10+ years)
• Staff training (5 years)
• Data entry (7 years)
• Clerical experience (4 years)
• Event marketing (6 years)
• Sales Champion (2 years)
• Business development (3 years)
• Loan officer experience (2 years)
• Auto insurance sales (2 years)
• Project scheduling (3 years)
• Email marketing (5 years)
• Cash management (8 years)
• Management (2 years)
• Loan officer experience (2 years)
• ProMotion planning (2 years)
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