Customer Service C A

S K I L L S

MS Office (Word, Excel,

PowerPoint)

Sabre

Leadership

Creativity

Organization

Consulting/Mentoring

Time Management

Team Building

Sales & Marketing

Public Speaking

Data Collection

Customer Service

281-***-****

Missouri City, TX 77459

**********@*****.***

C O N T A C T

E D U C A T I O N

Houston Baptist University

Houston, TX

Master's of Education

Curriculum Instruction

2022

E X P E R I E N C E

(Includes interim, full-time, clinical, seasonal experiences). Teleperformance

August 2016- Present

October 2013-November 2015

TEACHER

Teach grade-level curriculum standards to general and special education students. Administer assessments to evaluate student progress, need and achievement level. Create engaging, tech-infused lesson plans to accommodate diverse learning needs. Update IEPs regularly to address a variety of educational needs and goals. Employ systems for effective conflict resolution. Model appropriate expectations. APPLE CARE ADVISOR TEAM LEADER

Provided knowledge and support regarding customer inquiries about products, services, software and hardware.

Exhibited a friendly, passionate and solutions-oriented attitude. S U M M A R Y

Motivated, flexible professional with 20+ years of diverse work experience in fields including customer service, medical care and education. Competitive skills include leadership, technological expertise, problem solving and competency. Seeking to use transferable skill set to fulfill a position in educational technology, instructional design and/or curriculum building. JULIE CHAPPELL

EC-6 Core Subjects

June 2018

TRAVEL CARE PROFESSIONAL

Serco Global Services LLC

November 2012- January 2014

Displayed extraordinary customer service skills for inbound telephonic customers in need of travel options, site navigation and travel plan assistance. Utilized software such as Sabre and Apollo GDS to propel and enhance the company's productivity and the customer experience. University of Phoenix

Houston, TX

Bachelor's of Science

Business Management

2006

C E R T I F I C A T I O N S

International Travel Institute

Travel Certificate

CUSTOMER SERVICE SUPERVISOR

Luminess Air LLC

December 2009- September 2012

Extended internal supervisor support to domestic and international call centers. Ensured successful account set ups, payment processing and product support for 80-100 customers daily.

Contact this candidate