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Bowling Green Customer Service

Location:
Bowling Green, KY
Posted:
January 24, 2024

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Resume:

LESLIE R. MILLS

*** ******* *****

Bowling Green, KY 42104 ad22ld@r.postjobfree.com Cell: 270-***-****

EDUCATION

Master of Arts Degree, Western Kentucky University, Bowling Green, KY

Bachelor of Arts Degree, Bellarmine University - Louisville, Kentucky

EXPERIENCE

Lowe’s Home Improvement Franklin, KY

*Receiving Lead (CSA-IV) - ensures proper freight flow of received products. Ensures diligent departmental distribution of products throughout the store. Responsible for receiving scheduling deliveries, imputing information into the computer while noting if anything was broken, damaged, unsellable. Managing others who work in receiving and distribution, as well as maintaining allotted timeline to have freight put on shelves and/or top-stock and appropriately notated. Ensuring list of special order items are received and notated.

Wright Implement Bowling Green, KY

*Lawn and Garden Service Manager-arrange service appointments via phone, internet and in person of lawn and garden equipment as well as small tractors and ATV equipment. Answer questions regarding service, cost, timelines while keeping close working relationship with Mechanics. Also, arrange schedule for pickup/delivery.

The Home Depot Bowling Green, KY

*Department Supervisor –Excellent customer service; ensure department is above business standards, ensuring correct POS/POP, ensuring department is well stocked and maintained as well as assisting other departments are at or above standards.

*Full time Sales Associate Paint Department – set up savings specials, order tints from Representative, ensure fully stocked department as well as assisting customers in and around the department.

*Part-Time Sales Associate in Flooring Department- stock and downstock flooring products such as tile, carpeting, carpeting samples, laminate, all hardwoods, and shelving all while maintaining customer service.

Awards & Recognition: “Bravo” cards from fellow associates for assisting throughout the store.

Gold level “Homer Badge” awards before achieving D.S. position for above and beyond performance.

Cedar Lake Residences Louisville, KY

*Direct Support Facilitator for special needs individuals who reside in the community throughout the city of Louisville, KY – assist with bank balancing, budgeting, shopping, and doctor and setting up transportation, introduce individuals into the community by having them engage in various community wide experiences.

*Facilitator for special needs individuals in special needs housing-assist with passing and ordering medications, assisting in transportation of events, planning healthy meals, ensuring hygiene is maintained, planning community events, arrange visits to visit family.

Kroger Mid-South Bowling Green, KY

*Produce/ Nutrition Specialist – Stock, order, rotate, maintain as well as order entry for products, maintain all irrigation and temperature controls are maintained. Make various fruit and vegetable entries and ensure freshness of all products.

*Cashier- Full time cashier, ensuring excellent customer service as well as fast and courteous check out.

*Cashier- part time cashier ensuring excellent customer service as well as assisting in locating products for customers while maintaining fast and courteous check out.

Brown & Williamson Corp. Bowling Green, KY & Tampa, FL

*Territory Manager - Trade Marketing.

Developed and led marketing programs thru a consultative approach to increase product and brand awareness. Identified and pursued market niches.

Researched marketing program performance and effectiveness.

Implemented marketing cycle plans for multiple brands.

Managed budgets for all core brands and independent contract accounts.

Served as liaison between headquarters and contract/non-contract accounts.

Ensured retailer compliance to contracts and marketing plans.

Supervised retail merchandisers in servicing accounts.

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Awards & Recognitions: Several top ten performance awards for core marketing, introduction and sales which resulted in several monetary and gift reward recognition throughout the company.



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