Customer Service Administrative Assistant
Resume:
ANNETTE LYNCH
Deatsville, AL 36022
Phone number: 701-***-****
Email: *************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
ACCOMPLISHMENTS
Awarded eagle award for great customer service
SKILLS
Office Management
Customer Relations
Customer and Client Relations
Data Management
Sorting and Labeling
Records Management
Phone Call Answering
WORK HISTORY
Employee Training
Customer Service
Records Management Systems Mail Management
Cash Deposit Preparation Document Retrieval
Account Balancing
Typing Proficiency
07/2022 to Current Administrative Assistant
Northland PACE – Minot, ND
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate supply Scanned and uploaded medical records into files
Balanced company credit card statement
Received and sorted incoming mail and packages
Collected monthly payments
Scheduled medical appointment
Sent in referrals and medication list for upcoming appointments Prepared next day transportation schedule and kept things on task Sent tiger text messages and emails to make sure sure daily tasks run on schedule Did monthly chart audits
Helped with daily lunch preparation if needed
Helped keep track of monthly payments to ensure they were accurate Created new enrollments insurance cards
Attended daily meetings
Sent for past medical records for new enrollment possibilities Help maintain daily roster and demographics
Ordered food for meetings/training
02/2022 to 07/2022 Front Office Coordinator
Nexus Family Healing – Minot, ND
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Entered data for new foster child and parent
Entered date for foster children or parents leaving program Checked mail
Ordered for business
08/2021 to 02/2022 Receptionist
First Choice Physical Therapy – Minot, ND
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Created files
Scanned documents into files
Scanned and entered insurance information
07/2015 to 07/2021 Administrative Assistant
Northland PACE – Minot, ND
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels. Helped with new hire paperwork and training
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Did enrollment insurance cards
Scanned documents into EFC
Collected payments
Helped prepare lunch and serve
Requested medical records for past and present records Diagnosis codes
Referrals for appointments
Made elderly medical/dental/eye appointments
Balanced monthly credit card statement
Helped arrange transportation to center and to appointments 03/2014 to 05/2015 Fraud Specialist
Fargo Public Schools Credit Union – Fargo, ND
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Evaluated customer data to identify and prevent fraudulent activity Tracked fraud cases and monitored trends to develop strategies for prevention. Helped customers with cash transactions
Balanced cash drawer, vault and coin machine
Ordered money for Credit Union
03/2010 to 05/2013 Daycare Provider
Self Employed – Williston, ND
Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Enforced rules and managed behavior through developmentally appropriate discipline.
Billed parents for weekly payments
Kept records for tax purposes
Entertained children
Met with parents about daily activities, positive developments, and issues. 10/2002 to 03/2010 Teller Supervisor
First National Bank And Trust – Williston, ND
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Counted cash drawers and made bank deposits.
Promoted bank's products and services by consistently cross-selling to customers. Opened and closed accounts
Open and closed debit cards
Rolled coins
Balanced ATM
EDUCATION
05/1993 High School Diploma
Williston High School - Williston, ND
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