Customer Service Project Management

DIANE DAVENPORT

SUPERVISORY ADMINISTRATIVE SPECIALIST

339-***-**** ***********@*******.*** Dracut, MA 01826

professional summary

Seasoned Supervisor of Referral Services from Centene Corporation with a robust track record in enhancing operational efficiency and staff development. Excelled in cross-functional collaboration and leadership, fostering team building and driving performance improvements. Expert in project management and customer service, with a keen talent for setting strategic goals and decision-making. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

skills

Leadership Abilities

Decision Making

Performance Evaluation

Goal Setting

Task Prioritization

Project Management

Cross-functional Collaboration

Staff Development

Team Building

Customer Service

experience

Jul 2014 - Dec 2023

SUPERVISOR OF REFERRAL SERVICES

Centene Corporation, Bedford, NH

Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

Delegated tasks to team members according to individual strengths.

Worked closely with upper management to develop strategies for improving operational efficiency within the department.

Oversaw the training of new employees on job responsibilities and expectations.

Ensured that safety protocols were followed at all times by all staff members.

Motivated employees to reach highest professional potential.

Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

Set performance goals for staff members and helped teams meet important deadlines.

Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs.

Conducted employee evaluations and documented overall progress.

Coordinated special events such as customer appreciation days or employee recognition ceremonies.

Analyzed data from surveys and reports to identify trends or opportunities for improvement.

Developed innovative strategies to maximize organizational efficiency.

Collaborated with other departments within the organization in order to enhance services provided by the department.

education

May 2009

CERTIFICATION IN MEDICAL CODING AND BILLING

Clark University,

Woburn

Jun 2005

HIGH SCHOOL DIPLOMA

Reading Memorial High School,

Reading

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