Support Specialist Customer

Charles Okolo

Moorseville, NC, *****

Call: 704-***-****

Email: ****************@*****.***

SUMMARY: A dependable, productive and punctual worker with a good sense of teamwork, highly flexible and adaptable: able to multitask and thrive in a fast-paced environment. A self-starter, quick learner who can rapidly master all the aspect of the job with limited training.

EDUCATION

University of Ilorin, Ilorin Kwara State, Nigeria Bachelor of Science

EXPERIENCES:

Customer Support Specialist Tek Expert (Remote) Fulltime Charlotte North Carolina 2021–2023

Single point of contact for customers, gathering information, managing incident lifecycles, and ensuring accurate case resolutions.

Collaborated with technical teams and maintained confidential case documentation.

Upheld company standards and protocols.

Rab Group Inc, Crowley Tx AV Technician 2018 - 2020

Cat5, cat6 and coax terminations into the required connectors

Building of racks and wiring into different patch panel with the use of matrix

Soldering cables (XLR & DB9 connectors)

Installation of projector and projector screen

Video wall installation

Experience in rigging for projector screens, speakers etc.

Experience with installing local and PA speakers

Installation of projector boards and mounting TV.

Whitlock, Dallas, Texas AV Technician 2017- 2017

Transport, assemble, maintain and repair equipment

Experience in pulling and dressing cables

Ability to install and repair speakers

Ability to run audio, video and network cable

Experience in installing and termination on a planar video wall

Ability to terminate XLR, shielded and non-shielded RJ-45 and audio cable.

Own hand tools to complete task

Able to troubleshoot problems

Custom fabrication of furniture for mics, tough panels and many more.

Receiving and Returns Clerk ll Dallas Texas 2016-2017

GENCO/FEDEX

Receive in cell phone devices

Updating information about the devices using EXCEL and WORD

Make sure it meets the proper requirements to be received

Sort cell phones

Make sure that the documents comply with company policy and procedure

Debug and clear devices

Responsible for quality control

Advantage Cable Services Houston, Texas 2015-2016

Dispatcher

Responsibilities;

Update accounts information and complete appropriate

Documentation.

Servicing accounts by investigating problems and finding

resolutions to create a positive technician experience.

make sure that the documents comply with company policy and procedure.

Responsible for reviewing and analyzing new assignments.

TECHNICAL SKILLS

Language: English

Computer Skills: Microsoft Suites

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate