Babatunde Yahaya

IT Help Desk

Email: ad22ij@r.postjobfree.com Phone: +1-832-***-**** +1-917-***-****

Dedicated IT professional with over 20 years of experience providing exemplary technical support. Proven expertise in troubleshooting, hardware and software configuration, and network security. Adept at fostering efficient operations and ensuring user satisfaction. Seeking opportunities to contribute my skills and leadership in a dynamic IT environment.

Skills

•Technical Support and Troubleshooting

•Operating Systems: Windows, Linux, MacOS

•Leadership

•Customer Support

•Information Security

•Network Security

•Remote Desktop Support

•Active Directory Management

•Mobile Device Management

•Excellent Communication

•Customer Service

•Ticket Management and Tracking

•Analytical and Problem-Solving

•Time Management and Prioritization

•Virtualization Technology: VMware

•Cloud Computing: Google Cloud

•Backup and Recovery Systems

•Documentation and Reporting

•Software Applications: Microsoft Office Suite, etc.

•IT Operations

•IT Project Management

Malware Analysis and Software Security

Work Experience

IT Help Desk Analyst CGS Inc. - New York, NY May 2018 - Dec 2023

•Provided technical support to 500+ users, resolving software/hardware issues and managing accounts.

•Implemented and monitored network security measures, including firewalls and antivirus software Windows and Linux OS.

•Collaborated with IT professionals to identify and resolve complex technical issues on Windows and Linux OS.

•Implemented a new help desk ticketing system, reducing response time by 30%.

•Developed and delivered training programs, decreasing onboarding time by 20%.

•Managed hardware and software inventory, reducing equipment downtime by 15%.

IT Support Technician Auxis - New York, NY Feb 2013 – April 2018

•Assisted in setup and maintenance of computer systems and networks Windows and Linux OS.

•Provided technical support to 200+ users, resolving issues in a timely manner.

•Implemented new security protocol Linux OS, reducing security incidents by 40%.

•Led a team in resolving critical system failures on Windows, reducing system downtime by 50%.

Education

Bachelor’s degree in information technology University of Houston 2015

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