Tiffany M. Jenkins

*** ********, **********, ** *****

(C) 586-***-****

ad22hz@r.postjobfree.com

KEY QUALIFICATIONS

oKnowledge of Avaya Dialer system and Genesys work scheduler

oFamiliar with TRID compliance to process initial & final Closing Disclosure, Loan estimate

oBalanced Wires, Multi-tasker, Examine preliminary title commitment

oSkilled in VLOOKUP formula and pivot tables

EDUCATION

High School Diploma Detroit, MI

Mumford High School 06/2008

PROFESSIONAL EXPERIENCE

Rocket Mortgage Detroit, MI

Dialer Admin Associate 01/2023-Present

oCreate Daily Dialer Summary and Inbound/Outbound Compilance reports

oEnsure dialer compliance with service level agreements as well as federal law, state laws and agency guidelines

oManage the Avaya dialer system to ensure support for various communication teams

oMonitor inbound and outbound queues in real time using Scoreboard

oLaunch, monitor, and pace dialer campaigns accordingly

oMonitor and respond to emails

oCommunicate in SLA Protection Group chat when launching any campaigns throughout the day and monitor for and respond to any questions.

Rocket Mortgage Detroit, MI

Vendor Operation Specialist 10/2022-01/2023

oPerform monthly audits of Vendor Operation Specialist to oversee vendor performance in vital operational areas

oResearch resolve and coach to client facing vendors on individual loan level issues and escalations

oCreate and implement test plans to ensure oversight for vendor adherence to quality, performance, and culture standards

oCollaborate with various teams to gather intelligence and build effective market strategies and system enhancements

oPerform data analytics and summarize trends

Rocket Mortgage Detroit, MI

Title Examiner 06/2020-10/2022

oExamine title commitment for judgments, tax liens, encroachments, HERO/PACE liens, Child support/spousal support liens.

oEnsure vesting is correct on title compared to the loan-set up in system & Verify ownership is correct on title, Work with Title Coordinators to receive correct documents, such as;(Quit claim Deed, interspousal deed, affidavits, demand payoff letter)

oCommunicate with Brokers and Title companies for ETA on documents needed to clear loan for closing and vesting.

oReview CPL (Closing protection letter) for correct company address and client/borrower information.

United Wholesale Mortgage Pontiac, MI

Associate Software Developer 09/2019-05/2020

oParticipate in project focused Scrum rituals (standup, grooming, planning, retrospective)

oWork with Architects, Developers and business clients to collaborate and build industry leading software

oAssist in developing and design user interface components, web services and database interactions

oAssist in promoting best practices and patterns in software development

oPromote user interface guidelines and standards

oResearch and assess new technologies, Input fees to ensure the system & CD match

United Wholesale Mortgage Troy, MI

Correspondent Acquisition Specialist 07/2016-09/2019

oPrepare and approve purchase advice

oPrepare collateral package to meet warehouse bank requirements.

oRespond to e-mails and phone inquiry from correspondents on the status of their loans.

oSet-up loans for servicing in LOS

oReview suspension reports and defect notifications daily

oPull outstanding reports and send via email to Correspondent Contact & Investor

oEffectively communicate with wide variety of external parties to retrieve outstanding documents that are missing or need corrections

United Wholesale Mortgage Troy, MI

Post- Closer 07/2015-07/2016

oPost close all assigned conventional loans & CEMA Loans

oFamiliar with FHA/VA Loans & Jumbo Loans for Redwood Investor

oEfficient and highly trained in TRID guidelines and regulations

oCompare Mortgage and Note to LOS (loan operating system)

oMeet all quotas in a timely and efficient matter with less than 1.75 % error ratio

Contact this candidate