Nazaria Hughes

Saint Paul, MN *****

ad22h6@r.postjobfree.com

+1-612-***-****

Experienced customer service representative with proven track record of a strong dedication to addressing customer/patient needs in a variety of environments in a timely, patient, and clear manner to ensure customer/patient satisfaction.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Northeast Youth & Family Services - Shoreview, MN

June 2023 to January 2024

• Connect with clients interested in clinic services and collect basic information.

• Assist in managing client interest list.

• Facilitate scheduling of transportation assistance for patients.

• Document client information in Procentive System. (Intake information, third party releases of information, Psych evaluations, Diagnostic assessments, etc.)

• Coordinate communication between patient and provider regarding unexpected schedule changes. Customer Service Representative

BUERKLE HONDA via Ultimate Staffing - Vadnais Heights, MN February 2023 to April 2023

• Manage appointment calendar for repair center.

• Assist customers with verifying recalls.

• Check warranty status on behalf of customers.

• Called previous customers to schedule routine maintenance. Appointment Scheduler

HealthPartners - Saint Paul, MN

April 2020 to November 2022

• Trained in EPIC medical record management system.

• Assist patients with scheduling, cancelling, and rescheduling medical appointments.

• Gather and verify patient medical insurance information.

• Gather appropriate information and submit claims to insurance companies for payment or estimation on behalf of patients. Both patient personal claims and claims relating to accidents involving third party liability to ensure coverage.

• Coordinate between clinicians and pharmacies regarding patient medication refills. Cashier

SUPERAMERICA - Saint Paul, MN

May 2018 to July 2019

• Provided prompt, courteous service while handling all store transactions.

• Assisted customers by providing answers to questions.

• Performed general cleaning duties and facing off all merchandise.

• Assisted in stocking and rotating merchandise.

• Regularly monitored store inventory counts.

• Adhered to all cash and safety policies/procedures. Cashier

Walmart - Saint Paul, MN

November 2017 to May 2018

• Greeting and ringing up customers as they approach the register

• Answering any questions customers have on inventory

• Bagging there belongings

• Light cleaning of my work space

• Assisted with cash handling

• Thanking customers for coming

Education

Associate's Degree in Criminal Justice (In Progress) Century College - White Bear Lake, MN

2022 to Present

High School Diploma

City Academy - Saint Paul, MN

September 2016 to June 2019

Skills

• Medical Scheduling

• Epic

• Calendar Management

• Insurance Verification

• HIPAA

• Medical Records

• Medical Billing

• Medical Office Experience

• Administrative Experience

• Personal Assistant Experience

Languages

• Spanish - Intermediate

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