Rahim M., IT Consultant

Phone: 281-***-**** Email: ad22g8@r.postjobfree.com Houston, TX

Summary

Seeking a role IT customer service, system analysis, system administration, or project management in a Microsoft Windows-based environment.

Professional Experience

Intelerad Medical Systems Raleigh, NC

Client Project Manager August 2022-October 2023

Managed Cardiology projects for Lumedx, Digisonics, and HeartIT.

Utilized ServiceNow, OpenAir, and Confluence for project tracking.

Senior Systems Administrator June 2021-July 2022

Managed the Delivery of Digisonics products through upgrades, migrations, and server replacement.

ServiceNow, Jira, SecureLink, Cisco AnyConnect, Bomgar, Citrix, Zoom, Teams, GotoMeeting, & Slack.

Digisonics, Inc. Houston, Texas

Systems Analyst July 2019-May 2021

Implemented new installs and upgrades of Digisonics software products.

Conducted Advanced Technical Training for employees and customers.

MS Windows, MS SQL Server, Azure, AWS, Office 365, AWS, VMWare.

Special Projects Team Leader June 2018-June 2019

Managed upgrades, migrations, and server replacement of Digisonics software.

Product Support Specialist, Tier 2 October 2014-June 2018

Auxiliary support lead overseeing tier 1 performance and providing technical leadership through training and analytical guidance to troubleshoot and resolve complex software issues.

Product Support Specialist, Tier 1 August 2013- October 2014

Provided best in class IT customer service for Digisonics software products.

Subject Matter Export (SME) for Digisonics DigiView CVIS, and multiple software products.

Norton Rose Fulbright Houston, Texas

IT Helpdesk Specialist December 2007-August 2013

Provided Helpdesk support for attorneys and personnel.

Supported Interwoven iManage and FileSite, Microsoft Word, Excel, and PowerPoint.

Education

Master of Business Administration, University of Texas at Tyler, May 2021

Master of Education Instructional Technology, University of Maryland Global Campus, May 2013

Bachelor of Arts Organizational Management, University of Arizona Global Campus, June 2010

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