NGOZI NWOKEDI

Frisco, TX. 469-***-**** ad22fz@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a result-oriented and Customer-focused professional, with extensive international experience in outbound and inbound support, delivering exceptional customer service. Skilled in product and service marketing & sales, as well as building & maintaining customer relationships, while resolving issues efficiently. I possess strong product knowledge, communication skills, negotiation & networking, skills and the ability to adapt quickly to new processes.

PROFESSIONAL WORK EXPERIENCE

Customer Support Agent October 2022 – Date

Greenpipe Global Services, The Colony, Texas (Remote)

A Company which deals in the supply of Industrial Machinery Equipment, Oil drilling and production supplies & services in Texas.

Duties:

• Assist clients in navigating online platforms and mobile applications, providing guidance on transactions, account management, and troubleshooting technical issues.

• Demonstrate a comprehensive understanding of Industrial products & services, effectively communicating complex information to clients in a clear & concise manner.

• Maintained up-to-date knowledge of industry regulations and company policies, ensuring compliance with Industrial standards and providing accurate information to customers.

• Resolve customer complaints and concerns regarding billing discrepancies, account discrepancies, and other financial issues, aiming for swift resolution and customer satisfaction.

Customer Service Representative November 2020 - October 2022

Metro Cable & Wireless Duluth Georgia

An Information Technology Company that specializes in recovery and disposition of IT and Networking Hardware.

Duties:

• Accountable for reviewing, assessing, and attending to customer service requests and IT orders in accordance with department, urgency, and information/response.

• Effectively handled a high volume of inbound calls from Clients, providing knowledgeable assistance regarding inquiries, appointment scheduling, and insurance-related matters.

• Collaborated with cross-functional teams to relay our Clients feedback, contributing to the improvement of service delivery and patient experience.

• Resolved complex issues and concerns promptly, exhibiting a comprehensive understanding of Information Technology services, policies, and procedures.

Customer Service Agent May 2020 - November 2022

Amazon (Remote): An Online Worldwide Sales & Marketing Company.

Duties

• Provided exceptional customer service by assisting shoppers with product inquiries, addressing concerns, and facilitating returns or exchanges, resulting in consistently positive customer feedback.

• Managed high-volume inbound calls and emails, demonstrating strong multitasking abilities and effectively handling customer inquiries, complaints, and special requests.

• Assisted in training new team members on company policies, product knowledge, and customer service best practices.

• Successfully resolved challenging customer situations, turning dissatisfied customers into loyal advocates through effective problem-solving and conflict resolution skills.

• Consistently met and exceeded performance targets, including achieving a high level of customer satisfaction and meeting call resolution goals.

Customer Service Representative: January 2017 - May 2019

Standard Life Assurance:

A Company that offers financial protection against potential future risks and losses, by Investing funds in the Capital Market.

Duties:

• Greeted and assisted customers in a friendly and approachable manner, creating a positive and welcoming experience.

• Help Clients aggregate funds deposited by their Employers for investments in Stocks and bonds to generate profits on their Pensions.

• Provided daily reliable up-to-date information on the Capital Market by improving its quality for Clients Investments decision making.

• Resolved customer inquiries, concerns, and complaints related to Statements, records, and Company policies, ensuring customer satisfaction and loyalty.

• Kept up to date data on our other services which include the following: Personal / Group Accident insurance; Professional indemnity insurance; Burglary insurance; Money insurance; Motor Vehicle insurance Goods-in-transit insurance and public liability insurance.

• Participated in ongoing product knowledge training to stay informed about Assurance & Insurance trends, thereby enhancing my ability to assist customers effectively.

Customer Service Representative / CEO: October 2015 - January 2017

Cosmopolitan Diner: An International Catering Company.

Duties:

• Created specific menus according to the preference of the Client and dietary needs.

• Visited all Sites before events to assess the Kitchen facilities and ordered necessary supplies for each event. Also settled on prices and created Contracts for Clients.

• Participated in the delivery and serving of cooked delicacies made by me to Guests venues, for occasions like Birthdays, Thanksgiving and Engagement Parties.

• Decorated venues pre-arrival for an ambience which guaranteed the Guests not only enjoyed the meals but also the environment.

• Setting up all Tables and Food service areas with beautiful Chairs, Linens, Dishes & Silverware. Also provided beautiful centerpieces for exquisite dining.

• Ensured all foods were prepared and stored very safely before and during events.

• Cleaning up the dining area at the end of each event by removing all items provided by Cosmopolitan Diner. Also ensured all garbage arising from our delivery was disposed of.

PROFESSIONAL TRAINING

Customer Service Basics 2023

Total Quality Management 2023

Business Development & Management 2022

Presentation skills 2022

Communication & Negotiation skills 2022

Process improvement 2021

Effective Marketing & Sales Skills 2021

Organizational skills 2020

Operations Management 2019

Culinary & Interior decoration 2018

EDUCATION

University of Calabar, Nigeria - B. Sc. Economics - 2018

Referees are available upon request.

Contact this candidate