Keith Fletcher

240-***-**** Cell ad22ew@r.postjobfree.com (Secret Clearance)

Government Contract

Systems Engineer with knowledge of IBM MQ administration and support on Linux platforms (diagnosis, performance management,) Experience working in a 24x7 large scale, parallel Simplex System, MQ sharing environment •Knowledgeable in MQ Performance & Tuning as well as MQ Monitoring.

Core Competencies

w Unix w Standard Operating Procedures

w RHEL Linux w Problem Resolution

w Windows Operating Systems w Configure Messaging Software

w Tandem Experience w System Monitoring Tools

w AIX and Window Servers

Certificates

Cyber security: Threats and Prevent Attacks

Certificate of CompTIA Cloud +

Professional Experience

GTN Technical Staffing, MedStar, Washington hospital Center, Washington, DC 01/23 – 10/23

IT Desktop Administrator

Handling of services requested for support and problem resolution as assigned. Duties included Document all user requests and actions taken in ServiceNow ticketing system in a timely manner.

Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals.

Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers. Remote and direct customer interaction. Providing desktop support and administration to WHC users. Support Microsoft based hardware/software such as Windows Operating Systems (Windows 10), Perform troubleshooting parts replacement, System upgrade and basic deployments & repair on assets. Imaging and Mapping Local Printing Devices. Ability to work well under pressure and to meet deadlines as needed.

Metric5, US Army Fort Belvoir, Springfield, VA 10/22 – 01/23

System Engineer

Translate requirements into technical specifications from research.

Provide Implementation plans for Linux hardware servers.

Working with the subject matters and technical expert in technical reviews.

Obtain knowledge about various HW/SW products from vendors.

Provide subject matter expertise to planning efforts with cyber operations partners.

Perform market research on emerging technology to inform requirements. (VMware, AttackIQ)

Red Seal Appliance. Maintained, and configured multiple WebSphere MQ instances.

ManTech International, Annapolis Junction MD 04/01/2020 – 04/28/2022

MQ Administrator

Installed, maintained, and supported external service bus, internal service bus and MQ channel connections. Provided administration, maintenance, deployment, integration, installations, and configuration of WebSphere MQ version 8 and higher. Security hardening of WebSphere MQ to include SSL encryption and authority and authentication records. Expert in defining and modifying MQ configurations such as data sources, listener ports, channels, pub/sub, etc. Ability to configure application messaging software to stress-test the software's capabilities in both a distributed queue manager and cluster configurations. Implemented and oversaw the implementation of all MQ objects.

Key Achievements:

Implemented, maintained, and configured multiple WebSphere MQ instances.

Responsible for over 30 internal and external MQ connections supporting TSA Airlines security system.

Maintained programs that monitored and reported MQ health.

Upgrade and patching on RHEL Linux, AIX and Windows Servers.

Supported MQ queue managers and objects running client operating systems.

Worked with application development teams to determine messaging requirements. Utilized the information to establish and modify enterprise messaging software infrastructure requirements.

I monitored the execution and performance of messaging applications.

Provided level 2 production, testing, and development support (took care of messaging problems through completion).

Other duties included working as a subject matter and technical expert in technical reviews of MQ applications.

Manage access controls, MQ security.

Experience in capacity and disaster recovery planning and asset management.

Defined hardware configurations for new and existing MQ applications

Supported an IT operations environment. I worked nights and weekends and was on an on-call rotation for after-hours support.

U.S Customs Border Protection Springfield,VA 10/27/2003 – 03/30/2019

Systems Administrator

Key Achievements:

Contractor for the US Customs Border Protection in Springfield, VA, provided technical expertise support.

and maintenance of IBM's Message and Queuing Manager (MQM) and many other products used at the

US Customs Data Center.

Provided WebSphere MQ architectural support services to the application and network teams.

Implemented and resolved connectivity with trade partners, Value Added Network (VAN) providers and Airlines.

Diagnosed MQ system problems, advised the vendor technical support at IBM and implemented all vendor.

supplied solutions.

VPN Client and Server Support, Bouncing Queue Managers, Created Queues and Channels.

Provided support to over 3,000 trade partners, assisting them in several applications.

Supported services for a standards-based global middleware infrastructure designed to provide client business.

partners, users, and other Government Agencies.

Defined and maintained MQ local and remote queue definitions and specifications.

Installed and configured WebSphere MQ servers and patches on Unix Servers.

WebSphere MQ configuration on all UNIX servers (RHEL, Linux, and Z/OS. Experienced

with SOAP & TPX

Maintained up-to-date documentation of all Middleware MQ, IBM product site-specific procedures.

processes, system configuration baselines, system back-out plans, maintenance plans, system upgrades

and all other changes.

Communicated implementation plans and designed the development team members' support on the

Disaster Recovery site.

Participate in client-based partner outage calls to provide 24/7 support and remedy tracking.

Contact this candidate