Jessica Moseley

Clarksville TN ***** • 931-***-**** # • ad22ei@r.postjobfree.com

Aspiring IT Professional

Independent and self-motivated IT graduate. Ability to troubleshoot hardware and software on Windows operating systems and an extremely fast learner of new technologies. An effective written and oral communicator with excellent problem-solving skills. Dedicated, hardworking, and eager to apply skills and abilities in a technical environment focused on software and hardware support.

Key Skills

Technical Troubleshooting

Software Installs

Phone & Online Support

Team Collaboration

Complaint Handling

Problem Diagnosis

Customer Service

User Training/Support

Effective Communication

Education History

MyComputerCareer July 2023

Information Technology Systems Administrator

Professional Profile

Information Technology (Voluntary Work)

Helped friends and family with troubleshooting technical devices.

Implemented mobile solutions including laptops, tablets, and mobile communication.

Provided Wireless Network Support and installed, configure, and troubleshoot wireless access points.

Performed troubleshooting in different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades, and new installations required.

Dometic Mobile Assembler May 2019 - Present

Responsible for producing components by assembling parts and subassemblies.

Troubleshoot electronic devices and help co-workers with computer-related issues.

Read and decipher schematics, blueprints, and assembly instructions.

Prepare work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials.

To keep equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, and calling for repairs.

Malgonia Inn Bar-Tender May 2004 – Oct 2018

Provided excellent customer service resulting in repeat business.

Organized and arranged bar decorations for special holidays.

Showed multi-tasking skills while dealing with various situations.

Used computer system for making flyers and bar and food menu.

Technical Proficiencies

Software: MS Office Word, Excel

Hardware: PCs and Laptops

Platforms: Windows

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