Customer Service Team Lead
Resume:
Michael Butler
Detroit, MI *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Clerk/Cashier
RP Fuel - Redford, MI
July 2022 to Present
I provided the best possible customer service and completely other closing tasks. Order Picker
Amazon - Romulus, MI
January 2022 to Present
I pick items that customers order in a fast paced environment while checking that quality is to the customers satisfaction.
Driver
LYFT DRIVER SERIVCES - Detroit, MI
April 2017 to July 2021
I picked up passengers and safely drove them to their desires destination. Team Lead
Walmart - Livonia, MI
June 2018 to January 2020
I supervised a group of 40-50 associates that were responsible for unloading trucks and stocking shelves. I set expectations that allowed them to learn new techniques that allowed them to be successful. Laundry Attendant
Westin Detroit Metro Airport - Romulus, MI
October 2017 to July 2018
I worked in the laundry department and picked up shifts in other areas. Shift Manager
Rite Aid - Detroit, MI
February 2017 to August 2017
I managed shifts and assured that the store was in great condition for customers and other associates. Cook/Dishwasher/Prep
Steak and Shake - Livonia, MI
November 2016 to February 2017
I prepare food and made shakes.
Packer/Sorter
Amazon - Fort Worth, TX
June 2016 to September 2016
I pack shipments and I also work on the sort side where I sort items to assure they are ready to be packed. Support Manager
Walmart - Arlington, TX
July 2015 to November 2015
I supervised a group of employees while completing the unloading process. Receiver
Books Squared - Dallas, TX
August 2014 to July 2015
Responsibilities
I scan and grade books based on the quality and I am paid on a commission basis per book. Skills Used
I demonstrate accuracy with grading books and I show pure speed when scanning books. Receiving Team Lead
Macy's - Temple, TX
November 2013 to May 2014
Responsibilities
I managed the receiving dock while unloading and processing trucks. I also processed damages, penny stock, and return to vendor items onto the outbound trailer. Sales Associate
Dollar General - Cameron, TX
May 2013 to November 2013
Responsibilities
I operated the cash register while providing exceptional customer service. I also had the following tasks; cleaning, stocking, rotating, and other minor tasks. Department Manager
Wal-Mart - Killeen, TX
July 2011 to March 2012
I managed the Menswear and Boyswear departments to assure that they were fully stocked and staffed. I also conducted inventory, ordered product, processed price changes, and kept the backroom in excellent condition.
Inventory Supervisor
Wal-Mart - Denton, TX
February 2011 to July 2011
I managed the backroom and was responsible for overseeing the process of the backroom. Overnight Stocker
Wal-Mart - Denton, TX
December 2010 to February 2011
I stocked the Dairy Department during the overnight shift and assured that all items were rotated. I pulled all out of date items off the shelf and properly disposed of the product. The packages were sent to claim for delivery.
Department Manager
Wal-Mart - Tulsa, OK
April 2010 to December 2010
I managed the Deli and the Bakery to assure that the Deli had excellent customer service and trained my associates on proper customer service. I also conducted cleaning sessions to assure that the Deli and Bakery were up to Health Department standards. I also conducted orders and completed inventory at the end of every month.
Deli and Bakery Clerk
Wal-Mart - Tulsa, OK
August 2008 to April 2010
My main task was to bake, bad, and label bakery products. I also helped out in the Deli when it was overwhelmed with customers.
Replenishment Associate
JcPenney - Colorado Springs, CO
April 2008 to June 2008
I stocked the Housewares and Domestic departments. I also cleaned the departments so that they would be ready for opening.
Pricing Associate
JcPenney - Providence, RI
June 2006 to April 2008
I changed signs around the store and helped other associates out when there was a pricing discrepancy. I also set helped out it departments when needed.
Packer/Shipper
Display World - Warren, RI
November 2005 to May 2006
I put together boxes and got them ready for items to be packed. Overnight Stocker
Wal-Mart - Cranston, RI
November 2004 to November 2005
I stocked shelves throughout the store to assure that it was ready for opening. From time to time I managed the backroom to assure that it was presentable for the morning receiver. Overnight Stocker
Price Rite - Providence, RI
April 2003 to November 2004
I stocked shelves in grocery and frozen foods. Every once in a while i was left in charge of the store during the overnight shift.
Cashier/Returns Desk
Home Depot - Providence, RI
September 2002 to March 2003
I operated the cash register and processed customers transactions. I provided exceptional customer service and also operated the returns desk.
Cake Decorator
Stop and Shop - Providence, RI
May 2001 to September 2002
I decorated cakes and made cakes to when orders came in. Assistant Department Manager
Filene's - Providence, RI
September 1999 to May 2001
I assisted the Department Manager with all of her functions and provided the best customer service. Customer Service Representative
Ro-Jacks - Providence, RI
April 1996 to September 1999
I supervised the front end and operated the customer service desk, where I cashed checks, sold lottery, sold cigarettes, used western union, and assisted customers with other needs. I also worked in the cash office as a bookkeeper.
Education
Bachelor's in Accounting
Ashford University - San Diego, CA
May 2013 to April 2016
High School Diploma in College
North Kingstown High School - North Kingstown, RI
1994 to 1998
Skills
• Bookkeeping
• Order Picking
• Pallet Jack
• Reach Truck
• Packaging
• Leadership
• Supervising experience
Military Service
Branch: US Army Reserves
Service Country: United States
Rank: E-2
June 2006 to February 2007
I served through basic training and AIT until I received an honorable medical discharge. Certifications and Licenses
Driver's License
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