Customer Service Support
Resume:
Yanina Longobucco
Pompano Beach, FL, 33069
ad22e2@r.postjobfree.com
OBJECTIVE
To advance my professional career in a productive, growing environment while utilizing my current experience, knowledge, and education. ABILITY SUMMARY
I AM A PEOPLE PERSON: high energy, a drive to do the job right, a glowing personality, a professional appearance and demeanor, willing to learn and ability to take direction well. QUALIFICATIONS
My enthusiasm for working in a fast-paced, ever changing environment along with the possession of the necessary qualities for success in the work place: Dependable, self-managed, punctual, proactive, and motivated. 1. Bilingual Fluent Spanish
2. Computer literate
3. 15 + years Custer Service/Support Experience
4. Management experience supervising over 10 employees 5. Manager at Dicky's Barbecue Pit
EXPERIENCE
Cashier
Lady Lake, FL. Circle K
● Always greet every customer as they walk in the door with a smile and provide exceptional customer service
● Assist customers with their purchase also with their Lotto quick picks and scratch offs also assisting with checking tickets for winners and payouts for scratch offs and Lotto tickets
● ID anyone under 40 years of age and know times you are allowed to sell alcoholic beverages as well as lottery.
● Maintain store clean at all times between customers clean stations mop sweep clean the restrooms refill wiper fluid outside
● Print out Lottery summary at end of shift for active Lottery after the new shift begins scan all tickets at the end of your shift and match them with any tickets that have been sold out for reordering or replacing
● Refill cigarettes in spare time so there's never any empty spots between the cigarettes on the shelves
● At end of shift countdown all Lotto scratch offs as well as print out a lot of summaries also replenish all cups in the beverage area all cups in the coffee area any sugar sweeteners creamers straws Lids napkins all that needs to be replenished for the next shift to begin
● Stock cooler as needed as beverages like Gatorade water and beer go faster than others make sure cooler is stocked as needed
●
Pit Crew Manager
2023- Current
Summerfield, FL. Dicky's Barbecue Pit
● Open to close restaurant daily
● Prepare all food, sides, Barbecue sauces anything on the menu
● Grill/ Smoke all meats as needed
● Clean sanitize tables counters restaurant as needed
● Take out garbage as needed
● Cashier duties such as discounts and refund requests
● Purchase necessary products to make all orders complete
● Close register every night and finalize sales at end of shifts
● Prepare and deliver catering requests
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Yanina Longobucco
4045 W McNab Road
Pompano Beach, FL, 33069
ad22e2@r.postjobfree.com
Dispatcher
2017 & 2019 Velox Express Davie, FL
● Receive all inbound calls and record significant information
● Address problems and requests by transmitting information or providing solutions
● Receive and dispatch orders for products or deliveries
● Prioritize calls according to urgency and importance
● Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
● Monitor the route and status of field units to coordinate and prioritize their schedule
● Provide field units with information about orders, traffic, obstacles and requirements
● Enter data in computer system and maintain logs and records of calls, activities and other information 711 convenience store
Store clerks / cashier
2015/2016 due to a work injury
Davie, FL
● Cashier duties such as gas, lotto, cigarettes .
● Assist store owner with all in-store cleaning, maintaining the coffee bar filled as needed, stocking merchandise, changing gas prices on board outside.
● Unloading the delivers and scanning all merchandise before driver leaves as they must sign if anything is damaged, owed or missing.
● Stocking the freezer it's all beverages as well as arranging when a new product arrives.
● Keeping outside the store as well as inside clean at all times. Sales Representative/Trainer/Verifier
2011 - 2014 Federal Safety Compliance Hollywood, FL
● Business to business calls, sales and customer service
● Explanation and training of OSHA compliance materials to customers
● Training of new employees on company policies, procedures and sales
● Verification of sales made by all sales staff prior to sales processing Receptionist/Office Clerk
2002 - 2008 Hitchcock and Cunningham
Fort Lauderdale, FL
● File all court motions and case documentation
● Set client and court appointments and depositions
● Answer all incoming calls, emails, faxes and mail
● File subpoenas both within the office and at the clerk of courts
● Maintain schedules, appointments, and commitments for each lawyer
● Order all office supplies
● General bookkeeping responsibilities
EDUCATION & CERTIFICATIONS
● High School Equivalency Diploma State of Florida
● State of Florida Certified Hair and Nail Stylist Broward Community College
● Certified Fashion Designer Itchel School of Fashion Design Page 1 of 1
Yanina Longobucco
4045 W McNab Road
Pompano Beach, FL, 33069
ad22e2@r.postjobfree.com
LANGUAGES
Bilingual with reading and writing capabilities in Spanish REFERENCES
Mike W 352-***-**** Co-worker Velox Express
Robert B. 754-***-**** Supervisor/ Co-owner Federal Safety compliance Page 1 of 1
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