Call Center Customer Service

Egon Waldemar Tietz

**** *. **** **** **** ***

Prospect Heights, Illinois 60070

Cell: 224-***-**** Email: *********@****.***

Professional Experience – Customer Service

Prism Healthcare - 02/2023-Present

1337 Basswood Road

Schaumburg, IL 60173

Title: Customer Service Rep. (Call Center) DME

Account: Multiple Medical Equipment Companies

Dovenmuehle Mortgage Inc. - 07/2020-Present

1 Corporate Drive. Suite 360

Lake Zurich, IL 60047

Title: Customer Service Rep. (Call Center)

Account: Multiple Lender Companies (National)

Automated Health Services - 04/2019-Present

1375 E Woodfield Rd

Schaumburg, IL 60173

Title: Eligibility Rep. (Call Center)

Account: State of Tennessee (TennCare Connect - Medicaid) Responsibilities: Trouble-shot Clients’ Medicaid and Medicare Premium Eligibility per Tennessee Aid Parameters

Fieldwork NRC - 04/2017-02/2019

425 N Martingale Rd.

Schaumburg, IL 60173

Title: Recruiter (Call Center)

Responsibilities: Recruit Physicians, Patients, and Relative Individuals for new medical process evaluations

CVS Caremark Specialty Pharmacy - 04/2016-12/2016

800 Biermann Ct.

Mount Prospect, IL 60056

Title: PSR – Customer Service Representative (Call Center) Responsibilities: Trouble-shot Clients’ Specialty Drug Eligibility per Illinois Drug Parameters

Professional Experience - Insurance Sales

GoHealth LLC - 04/2013-11/2015

224 W. Huron Avenue

Chicago, Illinois 60654

Title: Licensed - Agent Broker, 36 States - Medical, Life Member Services Agent - 20015

Responsibilities: Provide Affordable Health Care options Consumer Financial Services - 08/2012-02/2013

1 S. Summit Avenue Suite 205

Oakbrook Terrace, Illinois 60181

Title: Agent - Medical, Life, Financial

Responsibilities: Provide Financial, Life and Health Care options Bankers Life and Casualty - 04/2012-08/2012

1101 Perimeter Drive

Schaumburg, Illinois 60173

Title: Agent - Medical, Life, Financial

Responsibilities: Provide Financial, Life and Health Care options Working Knowledge of numerous Macintosh and Windows Graphic hardware, software programs, application packages.

(Details available upon request)

Degree and Accreditations

Certificate in Managerial Operations - Graphic Design – 1982 Oakton College – Morton Grove, Illinois

Certificate in Computer Graphic Programming – 1981 Triton College – River Grove, Illinois

Bachelor of Science – Art and Technical Design – 1978 Illinois State University – Normal, Illinois

Associates of Applied Science – Architectural Technology - 1975 Oakton College – Morton Grove, Illinois

Professional Experience – Retail Sales

Accomplishments:

Successfully progressed through the Technical and Middle-Management ranks of FedEx Kinko’s, now FedEx Office.

Lecturer / Trainer on the Technical and Production aspects of Facility Operations.

04/2003-12/2011 FedEx Office (once FedExKinko’s)

2010-2011 Buffalo Grove, Illinois - Center Manager 2008-2010 Mount Prospect, Illinois - Center Manager 2006-2008 Buffalo Grove, Illinois - Assistant Manager Lead Production Coordinator

2005-200 Lincolnshire, Illinois -Production Coordinator 2003-2005 Arlington Heights, Illinois –

Production Coordinator / Production Operator

2005-20011 FedEx Shipping Specialist

Professional Experience – Corporate Graphics - 1992-2002 Adecco/TAD Technical Services Corporation

1717 Naper Boulevard

Naperville, Illinois 60563

Title: Contractor – Computer Graphics (Technical)

Account: Universal Oil Products (Honeywell)

(Training Simulations Division)

25 E. Algonquin Road

Des Plaines, Illinois 60017

Training Simulations / Publications Responsibilities: Computer generated technical illustrations for use in Computer Simulator Programs, Simulator Marketing, Simulator Training Documentation. / Computer generated technical illustrations for use in Training Publications. (1993-1994 only) Accomplishments:

Universal Oil Products (Honeywell)

Successfully developed, maintained and coordinated a sub-department within the Training Simulations Department of Universal Oil Products LLC of Des Plaines, Illinois.

Supervision and production of static / dynamic graphics for training simulator displays. Development and Programming Design.

(Professional recommendations and Commendations available upon request.) Accomplishments:

Window Publication Incorporated - 1991

Successfully created the framework (assembly of materials and personnel) for the startup of Window Publications Incorporated of Willowbrook, Illinois. Maintained Graphic Arts Department Operations and Marketing Department interaction with Graphic Arts Department.

Accomplishments:

News/Voice Newspapers - 1990-1991

Redesigned the News/Voice Newspaper of Lake Bluff, Illinois in a definitively professional style – this was recognized by such notables as Jack Mabley of the Chicago Tribune and State Representative Grace Mary Stern (58th District) and many others. Professional Experience – Corporate Graphics - 1978-1991 Recon Optics – Barrington, Illinois

AlpaGraphics – Mount Prospect

Computer Discount Warehouse – Deerfield, Illinois

Ultra Graphic – Winnetka, Illinois

Moody Bible Institute – Chicago, Illinois

Gas Research Institute – Chicago Illinois

Aviation Maintenance Publications – Basin Wyoming

Rotary International – Evanston Illinois

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