JAMEL STARKS

United States 404-***-**** ad22bf@r.postjobfree.com

PROFESSIONAL SUMMARY

Entry level customer support specialists with 6 months experience delivering timely, accurate and professional customer service. Excited to bring my proven skills and customer enthusiasm to the Good Will team.

Knowledge & Skills Areas

•Customer Support

•Detail-oriented

•Excellent Organizational Skills

•Make quality decisions

• Inbound Support

•Hard-Working

•Team Player

•Actively attentive to details

PROFESSIONAL EXPERIENCE

Customer Experience Specialist – Reservation & Customer Care

06/25/2023 - present

Consistently sell travel-related services, including car rental and credit card vendor partner products.

Adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements

Actively search for solutions to problems

Quickly identifying and owning customer issues

Interactive with a globally diverse group of customers and colleagues

Delta Airlines (Unifi), Security Employee Screener 03/23 – 06/22/2023

Write clear and concise reports

Inspect employee identifications

Screen visitors, couriers and contractors prior to entering building

Conduct Random Employee Body Scan and Bag Check on all airport employees

Conduct Random ETD checks

Patrols and document security related inquiries from tenants, employees, and the general public

Take reports of criminal or other suspicious activities dealing with Company’s property personnel or operations

Advise management team of any emergency or security incident for appropriate resolution

Handle all building emergency alarms (i.e., fire, elevator entrapment, intercom and so forth)

Inventory keys, radios and other equipment and issue keys to the contractor

Perform any security related assignment as needed

HVAC, Hollywood Development, LLC

12/12/2022 – 03/05/2023

Assist with Removing old systems and installing new systems

Marketing and networking with clients via social media and in person

Performing routine maintenance

Ordering and maintaining equipment.

Perform daily communication with clients and customers.

Ensure local HVAC codes are met

.

Amazon FBM Assistant, Merch by Starks

07/18/2022 – 11/30/2022

Assist with customer support regarding online orders and provide details as it relate to the products via email, phone or chat.

Review work orders to assure the customer products are shipped expeditiously.

Assist with development opportunities for new hires and transitioning team members to other FBM as needed.

Escalated customer payment issues to Tier 2 support to achieve quickest resolution and minimize wait times.

Follow – up with customers to make sure excellent service was provided by sending out surveys and responding to

Customer demands.

Cleaner, Ray’s Cleaning Service, LLC.

09/08/2017 – 03/26/2018

●Responsible for dusting, mopping, sweeping, vacuuming, and cleaning smudges off windows and doors of doctor offices and dealerships.

●Ensured restrooms are cleaned, sanitized, and restocked

●Ensured all trash cans are emptied, bags are changed out, and desks are wiped down, and take out all trash to the dumpsters.

●Complete walk-through with business manager to assure nothing was overlooked. Offer suggestions to maintain healthier building by cleaning carpets and waxing floors.

●Improved customer experience by overseeing three buildings.

Volunteer 09/21 - 6/22

United Memorial Medical Center

●Delivered messages and newspapers to patients with a smile to brighten their day

●Provided assistance and information to family and guests visiting the hospital

Volunteer 09/20 - 03/21

Wesley Manor

●Working the media at a Nursing home over the Christmas and Thanksgiving holiday

●Welcoming family members into the nursing home while at the same time encouraging family connection

and interaction.

EDUCATION

University of Houston, Houston, TX 08/21 - 06/22

Major: Pre-major, Sociology

University of Louisville, KY 08/20 – 05/21

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